Groups and Reservations Coordinator

NOTE: We do not provide visa nor accommodation. Make sure to only apply when you are already residing in the Netherlands.

Mercure Amsterdam City is part of the Accor hotel chain and we already have 5 hotels in Amsterdam alone. In our hotel you get the chance to learn and develop yourself. We stimulate your future and offer you the opportunity to grow within one of our hotels!

You are part of an international team of currently 70 colleagues. The working environment is friendly and we will make sure you have a good work-life balance in your work.

Mercure Hotel Amsterdam City with 368 rooms is beautifully situated on the water and ideally located in relation to, for example, the ArenA, ZiggoDome, the Zuidas, the city center and only 5 minutes from the RAI Convention Centre. Given its location, just off the highway and close to Metrostation Overamstel, it is easy to get to.

Are you looking for a job in which you have a lot of (indirect) contact with guests and play an important role for our hotel and our guests?

As a Groups and Reservations Coordinator, you are primarily responsible for individual reservations in our hotel. You are therefore the face of Mercure Amsterdam City for our guests. These can be contact persons from companies that arrange overnight stays for several people, as well as guests from the Netherlands or abroad with questions about, for example, breakfast or nearby attractions. All types of guests can contact you and you ensure that everyone is satisfied and that everything is arranged perfectly.

You promote team spirit and contribute to the results of the department. In addition, you communicate easily with other departments and you are able to switch quickly between different activities.

Who are we looking for?

• You are good at communicating, strong in organizing and have a commercial mindset. You master the English language in word and writing.
• You are also social and therefore easily make a personal click with the guest/contact person.
• Of course you are service-oriented and you like to work in a team, but you can also pick up work independently.
• Is it busy and chaotic? Then you are in your element, because you are able to maintain order through your good planning and organization skills. You can handle work pressure well and don't let yourself be easily knocked out of the field.
• Minimum 2 years of relevant work experience in Front Office or Reservations

What's in it for you?

• Salary in scale 6 according to the Hospitality CLA, starting from € 2,793.70
• 25 holidays based on full-time employment;
• Excellent travel allowance starting at 5km with € 2,30;
• Refer-a-friend bonus of € 250,-;
• Worldwide discount at Accor Hotels;
• Do you enjoy sports? Then you can use the hotel fitness center for free;
• Free usage of our parking place!

Are you interested or need more information?

Do you want to join our team? Send your CV and motivation to Demi Moll, Talent & Culture Manager via demi.moll@accor.com. Call us on 06-11380610 for more information.