Group Sales Manager

Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city.  Be a part of history, providing service to our guests in an iconic and luxurious setting.  We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.

Reporting directly to the Director of Sales, this position is accountable for booking group business from an established base of key accounts, prospects and other active accounts. The successful candidate will have a professional presentation, high energy level, positive attitude and excellent organizational skills.

What's in it for you:

• Annual Salary of $85,000 + Accor Sales Incentive - Program
• Employee travel program offering discounted rates in Fairmont and Accor hotels worldwide
• Parking and Public transportation discounts
• Paid meal breaks with complimentary meals served in our staff dining room
• Learning programs through our Academies
• Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your hotel and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities

• Consistently offers professional, engaging and friendly service
• Responsible for managing the assigned group market
• Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
• Achieve Direct Sales Activities Goals including outside sales calls, entertainment, site inspections, prospecting calls and referrals
• Develop and implement quarterly and annual action plans
• Utilize sales systems to track, prospect, book and follow-up on accounts
• Secure new business and maximize the value of existing repeat accounts
• Quote and negotiate group agreements based upon established rate parameters (MAR ), forecasted demand (DAS), rooms to space ratio guidelines, F&B minimums and all other potential auxiliary revenue streams
• Upon closing business, document, coordinate and follow up with conference services, accounting, reservations and/or other departments ensuring delivery of hotels promised services
• Liaison with the meeting planner and designated guests while onsite to re-book business for the hotel/brand and ensure strong Meeting Planner cores
• Participate in/lead sites, FAMS, trade shows, promotional events and industry organizations
• Prepare weekly, monthly, quarterly and annual reports as required
• Participate in prescribed training
• Collect market and competitive intelligence to access and implement strategy and long term goals
• Assist the Directors of Sales with development of marketing plan especially as it relates to the group market
• Handle special projects as assigned
• Quickly respond to all leads and develop/maintain strong relationships with clients, industry colleagues (Fairmont and other) and Global Sales
• Maintain an effective record of correspondence
• Participation and contribution in Sales meetings
• Execute effective sales trips to key feeder markets to build the hotel’s reputation in accordance with the hotel’s strategic reposition
• Coordinate and financially manage effective sales trips and appointments within assigned markets, including timely follow up and trip reports

• Previous experience is an asset
• Minimum hospitality sales manager experience required
• Must be outgoing with a strong ability to network and build relationships
• Team player with a positive attitude who enjoys working independently to achieve set goals and objectives
• Must be results oriented with ability to be flexible
• Excellent written and verbal communication skills are essential
• Computer literacy (Opera, Property Manager, Excel, Word)
• Financial aptitude an asset
• Ability to travel
• Ability to conduct tours/site inspections
• Proficient in Hotel services
• Maintain a professional appearance and to conduct personal behavior in a mature professional business manner when representing the Hotel
• Act as a public ambassador
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Good communication and customer contact skills
• Guest-focused and service-oriented, with strong attention to detail.
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer.  All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS