Group Reservations Sales Executive

Conveniently located at the heart of Sydney’s most exciting precinct – CBD, Darling Harbour, Darling Square, and the ICC — Novotel Sydney Darling Square is the perfect location for guests whether they are travelling for business, leisure, or both. Our hotel buzzes with activity, from one of the first microbreweries in Darling Harbour, Pumphouse Sydney, to our vibrant dining outlets.

If you thrive in a high-energy environment and want to be part of a team that delivers memorable experiences in the heart of Sydney, Novotel Sydney Darling Square is the place for you.

We are seeking a full-time Group Reservations Sales Executive to join our team. Reporting to the Reservations Manager, you will play an integral role in ensuring the efficiency and effectiveness of all group reservations operations with the objective of maximising room and rate yield at the hotel.

What will you be doing:

• Manage all non-catering group bookings of 10+ rooms, including PCO group blocks (inventory, payments, setup).
• Respond to group enquiries via phone/email within 24 hours and ensure accurate reservation input for the upcoming 3 months.
• Coordinate group details such as rooming lists, payments, cancellations, prepayments, routing, vouchers, and group information sheets.
• Maintain clear communication regarding group requirements and special requests between Departments.
• Produce required reports such as Group Wash, Business Turndown, and 3-month Group Forecasts.
• Ensure VIP and complimentary room night procedures are followed correctly.
• Maintain strong relationships with PCOs, travel agents, airlines, and corporate partners to drive group business.
• Handle guest enquiries and complaints professionally and keep the Reservations Manager informed of any guest feedback.
• Assist with additional tasks as directed by the Reservations Manager.

To be successful in this role, you will ideally have the following experience:

• Proven sales and reservations experience in a hotel environment is highly desirable.
• Strong written and verbal communication skills.
• Skilled as a negotiator, solution-focused for clients, and possessing an excellent ability to multitask and prioritise.
• Collaborative mindset, confidently engaging with teams from across the business.
• Essential knowledge of the Microsoft Office suite, with experience in OPERA Cloud being highly preferable.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Benefits:

• Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers for you, and your family and friends.
• Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
• Extensive employee benefits & special rates with our partnership brands.
• Continuous learning and investment into your capability.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.