- 全职
- 正式
- NOVOTEL
- 客房
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Novotel Wellington, Wellington, New Zealand
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REF77407Y
Front Office Team Leader
Region
MEA SPAC
Novotel Wellington: Nestled in the heart of Wellington's CBD, offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location.
At Novotel Wellington, we believe it’s our people who create memorable experiences for our guests. Our current Team Leader has just been promoted, so we’re looking for the next passionate leader to join our Front Office team!
If you love creating great guest experiences, enjoy leading a team and want to grow your career, this could be your opportunity.
Key Duties
- Must have a thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Assists in conducting training for all Front Office employees.
- Directs daily front office operations.
- Greets and escorts Very Important Guests and attends to their special needs that the hotel can meet.
- Attends to credit problems.
- Ensures efficient and courteous service.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information
- Supervises front cashiers and helps out with accounting problems.
- Controls hotel duty keys and floats whilst on duty.
- Performs any other duties as directed by the Front Office Management.
- Assists Front Office Management in formulating new procedures and directives in order to continue improve the Front Office Department
This is a full time (40 hours per week) role working across a rotating 7 day roster, waged at $27.68 per hour.
6–12 months of experience in front office operations (supervisory experience preferred)
Highly motivated and enthusiastic
Strong team player with great communication skills
Proactive and able to take initiative
Excellent organisational skills
A current NZ Restricted or Full Driver’s Licence
A current NZ General Manager’s Certificate (or ability to obtain)
LCQ Certification (or ability to obtain)
Flexibility to work a rotating roster, including mornings, evenings, weekends and public holidays
Ability to oversee the hotel in the absence of the management team
NZ residency or a valid permanent NZ work visa (please note: we are unable to provide immigration support or sponsorship for this role)
At the Novotel Wellington, we’re all about helping you grow your career and have a great time doing it! We love celebrating our team’s wins and offer a bunch of great perks to support you along the way, including:
- Learn your Way - Earn while you learn through access to the Accor Academy
- Complimentary meals while on shift
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Access our generous Parental Leave Scheme
- Join in on staff celebrations and get recognised for your tenure.
- Accor's refer-a-friend bonus
- Uniform provided & laundered
- Access to our Employee Assistance Program
Join us at Novotel Wellington, where your career journey is as exciting as the destination!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
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