Front Office Supervisor

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We are currently looking for a new Front Office Supervisor to work with the Front Office Manager at Ibis Bristol Centre.

Responsibilities and essential job functions include but are not limited to the following:

Supervisory Role:

• Oversee the team and ensuring a smooth process.
• Training and induction of all new staff to agreed standards.
• Receive feedback from guests and ensure quick and effective handling of issues.
• Deal with complex enquires and complaints from clients relating to reception functions.
• Manage daily issues that may arise within the team.
• Participate in monthly team meetings.
• Communicate effectively with other team members.

Reception Duties:

• Extends a warm, efficient welcome for customers.
• Check in and check out of guest’s procedures on the Information Technology system installed at the hotel.
• Responds to phone calls and occasionally may take bookings.
• Collaborating closely with all hotel departments (Housekeeping, Maintenance, F&B) sharing or acquiring important information about special guest requests and needs.
• Rooming of guests and description of room features.
• Create cash register and daily closing.
• Invoice control and credit handling.
• Create cash register and daily closing.
• Answering and fulfilling all wishes and inquiries of the guests.
• Complaint handling.
• Epitomizes the Heartist spirit in their interactions with customers
• Assist the Food and Beverage Department when required

Health / Safety of people / Environment:

• Supervises the cleanliness of the workplace and the proper functioning of the equipment made available to them.
• Knows and follows the procedures in the event of a fire evacuation.
• Knows and applies the sustainable development programmer policy.
• Ensure compliance with service, quality and hygiene standards.
• Applies safety rules in customer reception, particularly for customers with disabilities

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.

This position is available on a full time 39 hour contract. 

• A self-starter who has the ability to work unsupervised who has supervisory/team leader experience in the hospitality industry.   
• Someone with a positive attitude and a genuine customer service focus.
• A fast-thinking, problem solver with initiative that takes pride in creating and delivering memorable guest experiences.
• Superb Communication skills to interact with guests and other members of the team. 
• Brilliant organisation skills.

Benefits

As part of our team you can have:

• Salary - £13.62 per hour.
• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
• Staff Uniforms Provided.
• Free Staff Car Park
• Meal provided whilst on duty.
• Double time bank holiday pay

Information on the processing of personal data:

When you submit an application to Accor UK Economy Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.