Front Office- Reception Agent

MUZE Hotels managed by BrownHouse Management GmbH is an owner-managed hotel group specialized in the management of branded hotels. Established in 2008, we now operate 7 hotels in Germany and Hungary with 739 rooms and capacity for meetings & events up to 110 attendees. We are a white brand owner operator owing our own MUZE brands as well as a renowned franchise partner of one the world's leading hotel groups Accor, we have intensive and long-standing experience in the development and operation of hotels.

MUZE Hotel Düsseldorf has become the first hotel in Germany to join Accor’s Handwritten Collection. Our contemporary boutique hotel effortlessly blends playful elegance with functional aesthetics, showcasing a modern Mid-Century interior design and a curated collection of bold, contemporary art. Located in the vibrant Pempelfort district, the hotel is the perfect base for both business and leisure travellers. MUZE Hotel Düsseldorf – Handwritten Collection features 60 stylish rooms across seven floors, ranging from Classic Rooms to Junior Suites with Balconies (13-28 sqm). Each room is designed to provide the perfect balance of aesthetics, functionality, and comfort, equipped with state-of-the-art technology, including Chromecast Smart TVs, WiFi, air conditioning, and Nespresso coffee machines. For business meetings and creative discussions, the Hangout Boardroom offers an inspiring space for up to 18 people, featuring ample natural light, air conditioning, and cutting-edge technology, including a 65-inch touch flatscreen.

Venerie Bar is the is more than a bar, a place where you feel at home and lose track of time with inspiring conversations and carefully crafted drinks with colleagues or friends. In the mornings we serve at the bar a delicious breakfast with locally sourced fresh products hand-picked from the best suppliers.

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process.

Job Description

Key Responsibilities:

• Guest Services: Greet guests upon arrival, check them in and out, and provide information about the hotel and local attractions.
• Reservations: Manage room reservations, cancellations, and modifications using the hotel's booking system.
• Communication: Answer phone calls, respond to emails, and handle guest inquiries promptly and courteously.
• Billing: Process payments, issue invoices, and manage guest accounts.
• Problem Solving: Address and resolve guest complaints and issues in a timely and professional manner.
• Administrative Tasks: Maintain records, prepare reports, and perform other clerical duties as needed.
• Team Collaboration: Work closely with other hotel staff to ensure a seamless guest experience.

Job requirements

Qualifications:

• Education: High school diploma or equivalent; additional hospitality training or certification is a plus.
• Experience: Previous experience in a customer service role, preferably in a hotel or hospitality setting for at let 1 year. A chain experience it will be an advantage.
• Skills: Excellent communication and interpersonal skills, proactivity, dynamic nature, problem solving attitude, strong organizational abilities, and proficiency in using hospitality specific software.
• Language: Fluency in German and English; additional languages are an advantage.
• Personal Attributes: Friendly, approachable, and able to remain calm under pressure.

What We Offer:

• Competitive salary 

•  Permanent employment contract

• Christmas and vacation bonuses 

• Opportunities for career growth and development

• A supportive and collaborative work environment

• The chance to be part of a reputable and forward-thinking company

• Room for creativity and appreciative interaction

• Familial atmosphere