Front Office Manager

Join us at a hotel that is part of the Accor network, the leading global hospitality group with a portfolio of 45+ brands, 5,600+ hotels, 850,000+ rooms, and over 10,000 restaurants and bars across more than 110 countries. 

Swissôtel, a jewel within Accor’s collection, blends Swiss hospitality with modern design and personalized service. Today, Swissôtel manages 44 hotels with nearly 15,900 rooms globally.  

This is where your talent meets limitless opportunity:
    •    We believe in you—in your talent, passion, and what you bring to the table.
    •    Grow with us—unlock numerous paths for professional development and advancement.
    •    Make a difference—every gesture, every smile, every action helps create unforgettable moments for our guests, colleagues, and our planet.
    •    Together, we live the vision of responsible hospitality.

Embrace the opportunity to become a Heartist®, and let your heart guide you as life pulses faster in this exciting world.

Key Responsibilities
    •    Supervise and mentor front desk staff to deliver seamless and high-quality service.
    •    Manage reservations, check-ins, and check-outs accurately and efficiently.
    •    Handle guest inquiries, requests, and complaints professionally and promptly.
    •    Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
    •    Maintain accurate guest records, financial transactions, and departmental reports.
    •    Implement and uphold standard operating procedures and quality standards.
    •    Conduct staff trainings, performance reviews, and shift scheduling.
    •    Monitor and optimize front office processes, guest satisfaction, and financial performance.

Qualifications

    •    Proven experience as a Front Office Manager or similar role in the hospitality industry (preferably in 4–5-star hotels).
    •    Strong leadership, communication, and interpersonal skills.
    •    Proficient in using hotel management software (e.g., Opera) and MS Office applications.
    •    Exceptional problem-solving, multitasking, and guest service capabilities.
    •    Ability to work under pressure and adapt to fast-paced operational environments.
    •    Hospitality-related education or professional certification is a plus.

Must-have qualifications
    •    Uzbekistan citizenship (only citizens will be considered)
    •    Proven hotel experience in Front Office/Rooms Division (4–5★ preferred)
    •    1.5+ years managing a team of 12+ (people leadership, coaching, performance)
    •    Strong Opera PMS and MS Office skills
    •    Languages: English & Uzbek required; Russian is an advantage
    •    Clear track record in guest satisfaction and complaint resolution

Also considered
    •    Hotel Quality/Guest Experience Managers with proven leadership of 12+ and measurable service/quality impact, ready to own FO operations.

Please email your CV to HC093-HR@Accor.com with the subject “FOM – Swissôtel Tashkent”. In your email, briefly state: (1) your Uzbekistan citizenship, (2) team size you managed (12+), (3) years in FO leadership (≥1.5)