Front Office Manager

Novotel Wellington:  Nestled in the heart of Wellington's CBD,  offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location

As Front Office Manager, you'll take the lead in managing the day-to-day operations of our Front Office team. You’ll ensure smooth, efficient service delivery while maintaining brand standards, driving financial performance, and fostering a welcoming environment for guests and team members alike. You will also play a key role in building team engagement through clear communication, recognition, and a commitment to loyalty; creating a culture where our people feel valued, supported, and motivated to grow with us.

You’ll champion ALL (Accor Live Limitless) by promoting our loyalty program and ensuring our guests feel rewarded and recognised throughout their stay, helping to build lasting relationships and drive brand loyalty.

Key Tasks:

• Champion a people-first culture by providing regular coaching, on-the-job training
• Identify process improvements, implement guest experience enhancements, and contribute to the strategic goals of the hotel
• Ensure the efficient and professional running of the front office, including managing daily check-ins/outs, guest queries, and resolution of issues, while maintaining service excellence
• Oversee recruitment, on-boarding, and rostering, while promoting team engagement and career development opportunities.
• Actively encourage and train your team in upselling, cross-selling, and promoting our Loyalty program ALL – Accor Live Limitless
• Ensure front office operations are aligned with Accor brand standards, health & safety regulations, and hotel policies.
• Manage front office financial procedures including billing, floats, cash handling, and budget alignment.
• Work closely with Housekeeping, Maintenance, Reservations, and Revenue team.
• Remain calm under pressure and take decisive action to handle emergencies, guest complaints or conflicts

• 2-3 years relevant Front Office experience, with at least 2 years in a supervisory role
• Possess a strong background in Front Office procedures and Opera Cloud PMS (preferred)
• Proven experience managing rosters and costs to achieve budgets and targets
• Demonstrated ability to coach, mentor, develop and inspire teams
• Excellent time management and communication skills including rapport building between internal and external stakeholders
• An LCQ qualification, and a current Managers Certificate
• New Zealand Full drivers licence

At the Novotel Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you're on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Access to our Employee Assistance Program

Join us at the Novotel Wellington, where your career journey is as exciting as the destination!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

"Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care."