__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Brands__ NOVOTEL

__vacancyopjusttionswidget.opt-Job Category__ 客房

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

To present a professional, friendly and efficient impression of the Hotel at all times.
To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
To maintain a good working relationship with your colleagues creating a team that works well together and with other departments.
To attend any meetings and training sessions as required for the position.
To manage and report all emergencies and complaints using the procedures set by the Hotel.
To be aware of guests' needs at all times, to make available knowledge and resources to meet those requirements.
To be fully conversant with all facilities and services of the Ibis Ankara.
To be conversant with the responsibilities and duties of staff and management at Ibis Alsancak İzmir.
To be fully conversant and comply with the hotel quality / service programme.
Supporting, training, and supervising front office staff.
Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
Handling customer complaints and special requests.
Scheduling staff shifts and managing other HR-related tasks.
Preparing monthly management reports on customer feedback, bookings, and cancellations.

Qualifications

Minimum 3 years of experience in same position
Strong in written & spoken English
Have experienced in operating Front office
Having the ability to manage problems with medium and long-term solutions
Completed military service for male candidates
Organizing business operations and routines
Monitoring occupancy rates and room prices to maximize profitability while ensuring guest satisfaction
Ensuring a healthy working environment
Basic accounting skills
Computer skills and the ability to learn new skills quickly
A professional appearance

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Front Office Manager