"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
Check that all Front Office employees report to work punctually and are well groomed before each of their shift
Conduct daily briefings and ensure that all pertinent information is well received by team members
Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
Liaise with Finance Department to ensure that credit procedures are properly carried out
Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
Handle all guest correspondences and ensure prompt follow-ups
Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
Liaise closely with other relevant departments to ensure that guests requests and needs are met
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
Handle guests’ complaints and comments tactfully and efficiently
Handling guests’ mails, messages, and answering of phone calls
Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
Be vigilant in regard to in-house credit matters and act upon any discrepancies
Qualifications
Diploma/Bachelors in Tourism & Hospitality Management
Minimum 2 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
