Front Office Manager

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

What you will be doing:

• Assist the Director of Front Office in all aspects of the department and ensure service standards are followed
• Provides managerial support for the Front Desk, Guest Services and Fairmont Gold (where required) in the daily operational duties for these areas in the absence of the department managers
• Train Front Desk Colleagues and fulfill training role in the absence of the trainer
• Observing colleagues’ productivity, providing constructive feedback, coaching, and recognition when applicable
• Have a natural desire to enhance the stay of every single guest

What is in it for you:

• Salary Range: USD$80,000 to USD$90,000 gross.
• Discounted hotel rooms, food & beverage rates and spa services to employees at our sister properties around the globe.
• Duty meal in our staff cafeteria and dry cleaning of work attire
• Learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Qualifications

Your experience and skills include:

• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• University degree or College diploma in Hospitality Management preferred
• Strong guest service orientation and training skills background required
• Knowledge of Property Management System an asset, Opera knowledge preferred
• Luxury hotel experience with Forbes knowledge an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong knowledge of Opera Property Management System is an asset
• Computer literate in Microsoft Windows applications an asset
• Strong guest service orientation and training skills background required
• Must have a well-rounded understanding of all aspects of hotel operations
• Must be available to work flexible Overnight Shifts, Weekends and Holidays

Education and Experience:

• University degree or College diploma in Hotel Management preferred
• Minimum of two year’s work experience in relevant discipline beneficial
• Minimum of one year’s work experience in a supervisory/management role beneficial
• Minimum of one year’s work experience in a luxury hotel beneficial
• Minimum of one year’s work experience as a Front Desk Supervisor preferred

Language Skills:

• Fluent spoken and written English
• Fluency in a second language is an asset

Mathematical Skills:

• Able to add, subtract, multiply, and divide all units of measure

Reasoning Ability:

• Ability to be observant with meticulous attention to detail
• Ability to follow instruction and work quickly and thoroughly
• Ability to think through situations in a rational manner while under pressure
• Logical and structured thinking, balancing budgetary and guest’s needs
• Ability to see the bigger picture and possible repercussions of decisions
• Being able to determine which department could best help the guest
• Staying calm when assisting a guest in emergency situations, and knowing what questions to ask

Physical Demands:

• Ability to walk, stand, kneel, and bend for up to 9 hours a day
• Ability to work under pressure and stress
• Ability to work at a fast pace
• Ability to ascend and descend stairs safely
• Ability to type on keyboard and use computer mouse

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS