Front Office Manager - Fairmont Gold

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Fairmont Gold is an elevated “hotel within a hotel” experience, offering personalized luxury with exclusive amenities such as a private reception and guest lounge. Designed for discerning travelers, it delivers exceptional service through a dedicated and highly skilled team.

As Fairmont Gold Manager, you will be the driving force behind this elite experience, ensuring seamless operations, exceptional guest service, and collaboration across departments. A natural leader and strategic thinker, you will anticipate guest needs, foster meaningful relationships, and uphold the highest standards of luxury hospitality.

Reporting to the Director of Front Office, you will oversee all aspects of Fairmont Gold, from reservations to service execution, creating unforgettable stays for our most valued guests.

Competitive Salary: $73,000 - $75,000 gross annually, based on previous experience & education.

What you will be doing:  

• Oversee daily Fairmont Gold operations, ensuring exceptional guest satisfaction and adherence to Fairmont standards.
• Manage Fairmont Gold reservations, guest requests, and room inventory using revenue management strategies.
• Build strong relationships with Front Office, Housekeeping, and other departments to enhance the Fairmont Gold experience.
• Lead and support Fairmont Gold colleagues, fostering a culture of service excellence and continuous improvement.
• Maintain financial accountability, resolve guest concerns, and implement initiatives that enhance guest experiences.

Your experience and skills include:

• Must have an entrepreneurial spirit
• Must be passionate about guest service, relentless in creating “wow” experiences
• Must be an innovator, with the mindset of constantly analyzing our product and services
• Must be able to inspire a team to achieve the ultimate luxury experience
• Impeccable presentation
• A minimum or 2 years, 4-diamond hotel front office operations experience an asset
• Familiarization with Forbes Auditing process and standards
• Must have a proven record of exceeding guest expectations and commitment to guest service
• Excellent leadership, written and verbal communication, and interpersonal skills
• Self-motivating with the initiative and ability to complete projects and tasks in a timely manner
• Great organizations skills with a proven ability to work under pressure
• An operations knowledge of Property Manager and Microsoft Office Suite an asset
• Diploma or Degree in Hospitality Management is an asset
• Knowledge of a second language and its application in the hotel/hospitality industry an asset

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com