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  3. RAFFLES
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Raffles Boston, Boston, United States

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REF60576S

Front Office Manager (Duty Manager)

Region

Luxury & Lifestyle


Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.


Job Description

The Front Office Manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office, including, but not limited to front desk, guest services, concierge, and Raffles Service(telephone), while consistently achieving exemplary guest service and adhering to Raffles policies and procedures.


Qualifications

  • Professional manner, outgoing personality, self-driven
  • Bachelor's Degree in Hospitality Management preferred
  • Minimum 2 years previous Front Office experience preferred, 1+ year in supervisory role
  • Experience in a luxury environment is preferred
  • Able to work calmly under pressure, possess excellent interpersonal, written and verbal communication skills                                   
  • Highly organized with the ability to be flexible with hours, days off, assignments and additional duties

Additional Information

  • Annual incentive/bonus eligible. 
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
  • Excellent Company benefits including medical, dental, vision, life insurance and more. 
  • Compatible 401K plan. 
  • Personalized development opportunities across Accor's extensive brand portfolio.  
  • Ability to make a difference through our Corporate Social Responsibility activities.

对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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