- 全职
- 正式
- SWISSOTEL
- 客房
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Swissôtel Chicago, Chicago, United States
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REF67324W
Front Office Bellperson (PM Shift)
Region
Americas
WELCOME TO SWISSÔTEL CHICAGO
Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.
At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!
Be Bold, Be Inspired, Be You.
WHAT YOU WILL BE DOING:
A smile and warm greeting is what our Guests will receive when staying at Swissôtel Chicago. Your engaging personality will make a lasting impression when our Guests arrive at the hotel. You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens you’ll be doing just that in an award-winning hotel.
Always willing to lend a helping hand with a smile, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as they arrive.
- Consistently offer professional, friendly and engaging service
- Open car doors for arriving and departing guests while greeting them warmly
- Assist with the loading and unloading of luggage to and from guest vehicles
- Assist guests regarding hotel facilities in an informative and helpful way
- Timely delivery of guests’ luggage, messages and any other items for delivery within the property
- Personalize guests’ orientation of their room in a professional, friendly and engaging way
- Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
- Follow departmental policies, procedures and service standards
- Follow all safety policies
- Any other tasks that may be assigned
Physical aspects of the position include but are not limited to the following:
- Constant standing and walking throughout shift
- Constant lifting and carrying up to 50 lbs
- Occasional kneeling, pushing, pulling, lifting
- Frequent lifting and carrying more than 50 lbs
- Frequent ascending or descending ladders, stairs and ramps
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Must be able to work any shift assigned, such as holidays, weekends, mornings, afternoons and evenings.
- Service focused personality is essential; customer related experience an asset
- Ability to work well under pressure in a fast paced environment
- Excellent communication skills and a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
WHAT IS IN IT FOR YOU:
- This is a Tipped Position
- Position Hourly Rate: $15.45 plus tips
- Employee Benefit Card offering discounted rates at Accor worldwide
- Learning & Development programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
- Comprehensive Benefit Package which offers:
- Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
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