Front Desk Supervisor

Discover Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.

At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.

Inspiration, Recognition & Reward

As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.

Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a culinary leader within a culture that celebrates excellence, individuality and ambition.

Bonjour! At Sofitel, hospitality is an art, and every guest experience is a story waiting to be told. As a Front Desk Supervisor, you will lead with elegance and confidence, ensuring every guest interaction reflects our Passion for Excellence and the art of French hospitality.

You will oversee the Front Desk, Porter’s Desk, Reception, cashiering, One Touch, and Reservations, ensuring smooth daily operations while maintaining the highest standards of service and presentation.

Leading, coaching, and developing Ambassadors, you will inspire your team to deliver consistent, world-class service, while managing VIP arrivals, credit matters, and the flawless upkeep of public areas and hotel facilities.

You will support hotel and departmental targets, promote loyalty programs, and maintain a strong knowledge of departments, events, conventions, and key personnel to enhance the guest experience.

Organised and hands-on, you will assist with rostering, manage duty keys and cash floats, perform audits, and lead induction and skills training programs, ensuring operational excellence at every level.

About You

You are a highly motivated professional with a keen eye for detail, taking pride in delivering excellence in every task and interaction. With 1-2 years of hands-on experience in a similar role, you approach challenges with confidence and a proactive mindset, ensuring a seamless and elevated guest experience at every opportunity.

Your background, ideally within a luxury hotel environment, allows you to provide polished, intuitive service with a refined understanding of guest expectations. You communicate with warmth and professionalism, building genuine connections with both guests and colleagues while contributing to a positive and collaborative team culture.

Impeccably presented and a true reflection of the Sofitel brand, you bring both reliability and flexibility to your role. Comfortable working a rotating roster, including weekends and public holidays, you are committed to supporting smooth daily operations. With full Australian working rights, you are ready to bring your passion for hospitality to a team that values elegance, service, and excellence.

If you are passionate about hospitality and take pride in delivering elevated service, we would love to hear from you!

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.