- 全职
- 正式
- 客房
- ACCOR
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Fairmont Bab Al Bahr - Abu Dhabi, Abu Dhabi, United Arab Emirates
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REF60656J
Front Desk Agent
Region
Luxury & Lifestyle
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
- Greet and check-in guests, providing a warm welcome and efficient service
- Handle guest inquiries, requests, and complaints with empathy and professionalism
- Process check-outs, including accurate billing and payment handling
- Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
- Maintain thorough knowledge of hotel facilities, local attractions, and services
- Collaborate with other departments to ensure guest needs are met promptly
- Manage reservations, room assignments, and special requests
- Ensure the front desk area is organized and well-stocked with necessary supplies
- Assist with administrative tasks, including report generation and inventory management
- Adhere to hotel policies and procedures while maintaining a customer-focused approach
- Participate in ongoing training to enhance guest service skills and product knowledge
- Minimum of 1 year experience in a guest services role, preferably in a hotel setting
- Excellent communication and interpersonal skills with a focus on customer service
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
- Experience with Opera hotel management software preferred
- Strong problem-solving abilities and attention to detail
- Flexibility to work various shifts, including nights, weekends, and holidays
- Multilingual skills, particularly Arabic and English, are highly advantageous
- Demonstrated organizational skills and ability to multitask efficiently
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
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