Fraud & Business Prevention Manager - Loyalty Program F/M/X

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human! 

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

As part of a 4 persons team, supervised by a senior project manager, you lead the overall security and fraud-prevention strategy for the ALL Accor loyalty program, integrating technological solutions and business levers to mitigate financial risks while strengthening member trust and experience. The main objectives are:

• Secure accounts to protect the program and reinforce trust among members and partners

• Turn security into a business opportunity to improve data quality and marketing/financial performance

Your mission:

1. Operational management and performance (35%)

• Ensure the relationship with the fraud analysts provider and optimize daily analysis processes

• Define and monitor key KPIs: reduction of fraud rate, optimization of fraud-related costs and Customer Contact Center costs, improvement of member satisfaction

• Lead and plan Compliance Committee(s) with an action-, results- and ROI-oriented approach

• Coordinate internal fraud-related events and communications (IT security, Customer Contact Center, GDPR compliance, etc.)

2. Security strategy and business opportunities (25%)

• Support the development of security initiatives that enhance the member experience

• Act as business owner of the technological transformation (including the evaluation of external tools through RFPs)

3. Cross-functional leadership and influence (25%)

• Build recognized expertise in fraud prevention and business security

• Influence marketing, IT, and data projects to embed security considerations

• Conduct strategic monitoring and regular benchmarking

• Proactively propose strategic evolutions

• Communicate and rally stakeholders around fraud-prevention challenges

4. Innovation and continuous improvement (15%)

• Identify emerging trends and risks

• Propose innovations that balance security and member experience

• Develop advanced metrics to measure the business impact of security initiatives

About you:

Required experience:

• 5+ years of experience in risk management (audit, fraud prevention, compliance, anti laundering or business security)

• Proven experience in managing cross-functional projects and business transformation

• Knowledge of the hospitality sector would be a plus.

• Knowledge of loyalty program challenges would be a plus.

• Languages: French (working language) and English (fluent)

Business & Customer Orientation (30%)

• Strong understanding of economic challenges and the impact of fraud on profitability

• Ability to turn security constraints into business opportunities

• End-to-end customer journey vision and ability to balance security with user experience

Leadership & Influence (25%)

• Ability to unite stakeholders and become a recognized reference beyond the core team

• Strong negotiation skills and risk/opportunity arbitration capabilities

• Ability to influence strategic decisions across teams

Strategic Vision (25%)

• Strong analytical and synthesis skills to turn insights into strategy

• Proactive monitoring and benchmarking to maintain competitive advantage

• Understanding of digital and technological transformation challenges

Operational Excellence (20%)

• Mastery of analysis and reporting tools

• Ability to define and track business-oriented KPIs

• Expertise in project management and change management

Accor dares to impact: 

- the world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 50% coverage of Pass Navigo (public transportation pass). 
• €11 meal vouchers. 
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.

Your talent and motivation are our only selection criteria.

We value the richness of the diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

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