Food & Beverage Services Manager

Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club. 

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are looking for a dynamic Food & Beverage Services Manager to lead our Food & Beverage Team. Reporting directly into the Director of Operations in this key role.

Your key duties/responsibilities will include (but not limited to):

• Manage the restaurant, bar, executive lounge, room service and mini bar, to ensure quality and efficient service and standards whilst delivering a memorable guest experience.
• Review and analyse the daily operational needs maintaining beverage, labour, product and expenses on budget.
• Develop, implement and maintain quality standards for all food and beverage outlets including the supervision and direction of the food and beverage team.
• Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas.
• Work closely with Executive Chef to ensure Food and Beverage service is an exceptional guest experience.
• Ensure all reporting departments are briefed and prepared for the service of large groups or events, including front office, housekeeping and engineering.
• Attend and actively participate in weekly Head of Department meetings respecting the confidentiality of issues discussed formally or informally.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Assist in the preparation of monthly reports, commenting on key performance indicators and action taken to keep on target.
• Recruit, manage, train, develop and inspire the Food and Beverage team.
• Keep up to date with Food Safety Programs. Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments and updates and adhere to RSA principles.

Our ideal candidate will have the below attributes and qualifications (but not limited to):

• Minimum 5 years of similar experience, ideally in the hotel industry.
• Demonstrated leadership experience.
• Tertiary qualifications in Business or Hospitality preferred.
• Proven capability in creating a positive and productive work environment
• Experience writing and interpreting budgets, controlling payroll expenditure and managing the overall revenue and expenses of a department.
• Responsible Service of Alcohol Certificate.
• Strong leadership and people management skills.
• Excellent interpersonal, communication, and conflict resolution skills.
• Strong organizational and problem-solving abilities.
• Strong verbal and non – verbal communication skills.
• Calm and professional demeanour in all instances, confident in conflict resolution and complaint handling.

 Accor, we are committed to ensuring our people #feelwelcome and #feelvalued by creating an inclusive and supportive environment. We offer: 

• A fun, diverse & inclusive culture where we value you being the Real Deal.
• Career progression opportunities as far as the eye can see.
• Extensive local, national and international discounts on Accommodation, Food & Beverage and other hospitality benefits.
• A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.

If this sounds like your next step, please apply today to see where a conversation could take you. We can't wait to hear from you!