Food & Beverage Coordinator

Grand Mercure Khao Lak Bangsak provides a haven of elegance and comfort.
Discover welcoming hospitality as you take advantage of all this Thai-style contemporary beachfront hotel has going for it. From the secluded bays across Andaman sea views or down; right close access within minutes by boat ride away! Delight in our personalized service and knowledgeable staff as we ensure your stay at Grand Mercure Khao Lak Bangsak.

Indulge in luxury in one of the 195 stylish modern rooms or suites. Gaze out at the Khao Lak resort from your room’s private balcony or wander through the gardens to our facilities. Feel the tranquillity from the uniquely-designed canal meandering through Grand Mercure Khao Lak Bangsak, a nod to Thailand’s riverside villages.

Key Responsibilities and Duties:

1. Administrative Support:

• Correspondence & Communication: Manage and prioritize incoming and outgoing correspondence (emails, memos, internal communications) for the F&B department. Draft, proofread, and distribute communications as directed.
• Document Management: Maintain organized filing systems (digital and physical) for all F&B-related documents, including menus, standard operating procedures (SOPs), supplier contracts, inventory records, budgets, and reports.
• Meeting Support: Schedule and coordinate F&B departmental meetings, prepare agendas, take accurate minutes, and distribute them promptly. Follow up on action items as required.
• Presentation Preparation: Assist in creating presentations, reports, and other F&B-related materials using various software (e.g., Microsoft Office Suite).
• Office Management: Manage office supplies inventory for the F&B department, process purchase requests, and ensure the F&B office is well-maintained and organized.

2. Operational Support:

• Menu Management: Assist in the accurate input and update of menu items, pricing, and descriptions within the Point of Sale (POS) system and other relevant platforms. Coordinate with chefs and marketing for menu design and printing.
• Inventory & Procurement Support: Assist with inventory reconciliation, stock ordering, and tracking of F&B supplies. Liaise with suppliers for delivery schedules and order confirmations.
• Scheduling & Rostering: Support the F&B management team in developing and distributing staff schedules, managing leave requests, and ensuring adequate staffing levels across all outlets.
• Guest Feedback & Reservations: Assist with managing F&B reservations, handling guest inquiries, and responding to guest feedback (both positive and negative) in a professional and timely manner, escalating issues as necessary.
• Event Coordination Support: Provide administrative and logistical support for F&B events, banquets, and promotions, including managing bookings, preparing event orders, and coordinating with other departments.
• Hygiene & Safety: Assist in ensuring adherence to all food safety, hygiene, and sanitation standards within F&B operations, including maintaining relevant documentation.

3. Financial & Reporting Support:

• Budget & Expense Tracking: Assist in tracking F&B expenses, processing invoices, and reconciling departmental expenditures against the budget.
• Reporting: Compile and prepare daily, weekly, and monthly F&B reports, including sales figures, cost of goods sold (COGS), labor costs, and guest satisfaction metrics.
• Payroll Support: Assist with collating and verifying staff attendance records for payroll processing.

4. Team Support & Development:

• Onboarding Support: Assist in the onboarding process for new F&B team members, including preparing necessary documentation and coordinating training schedules.
• Inter-departmental Liaison: Act as a key liaison between the F&B department and other hotel departments (e.g., Front Office, Housekeeping, Sales & Marketing, Engineering) to ensure smooth coordination of services.
• Problem Solving: Proactively identify and resolve administrative and operational issues efficiently and effectively.

Qualifications & Experience:

• Education: High school diploma or equivalent required. A diploma or degree in Hospitality Management, Business Administration, or a related field is highly desirable.
• Experience: Minimum of 1-2 years of administrative experience, preferably within a hotel F&B department or a fast-paced hospitality environment.
• Language: Excellent command of English, both written and spoken. Proficiency in Thai is a significant advantage.
• Computer Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with POS systems (e.g., Opera, Micros) and hotel management software is a strong asset.

Skills & Attributes:

• Exceptional Organizational Skills: Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of staff and guests.
• Interpersonal Skills: A friendly, approachable, and professional demeanor with strong teamwork abilities.
• Problem-Solving Skills: Proactive, resourceful, and able to solve problems independently.
• Time Management: Ability to prioritize tasks, meet deadlines, and work efficiently under pressure.
• Discretion & Confidentiality: Ability to handle sensitive information with utmost discretion and maintain confidentiality.
• Flexibility: Willingness to work flexible hours, including weekends and public holidays, as business demands.
• Passion for Hospitality: A genuine passion for providing excellent guest service and contributing to a positive guest experience.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Ability to occasionally lift and carry up to 20 lbs.
• Good manual dexterity for computer work and handling documents.

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.