Floor Supervisor - Movenpick Kigali

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

About the Role:
We are seeking a dedicated and detail-oriented Housekeeping Floor Supervisor to oversee the cleanliness and maintenance of guest rooms and public areas. The ideal candidate will ensure that the housekeeping team delivers exceptional service, maintaining high standards of hygiene and guest satisfaction.

Key Responsibilities:

• Supervise and coordinate daily housekeeping activities on the floor to ensure all areas meet company standards.

• Inspect guest rooms and public areas to ensure cleanliness and maintenance standards are met.

• Assign tasks and manage the scheduling of housekeeping staff.

• Train, motivate, and evaluate housekeeping team members.

• Handle guest requests and resolve complaints promptly and professionally.

• Maintain inventory of cleaning supplies and equipment; report shortages and needs.

• Ensure compliance with health, safety, and sanitation policies.

• Collaborate with other departments to ensure seamless guest service.

• Prepare reports on housekeeping activities and staff performance.

Qualifications:

• Previous experience in housekeeping, preferably in a supervisory role.

• Strong leadership and team management skills.

• Excellent attention to detail and organizational skills.

• Good communication and interpersonal skills.

• Ability to handle multiple tasks and work in a fast-paced environment.

• Knowledge of cleaning chemicals, equipment, and safety procedures.

Preferred:

• Diploma in Rooms and Hotel Management or equivalent.

• Experience in hospitality or hotel environment.

Your team and working environment:

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!