Family Recreation Specialist

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
 

The Family Recreation Specialist is responsible for designing, coordinating, and leading engaging, high-end recreational experiences for families and children staying at the hotel. This role ensures all activities align with the hotel’s luxury brand standards, delivering exceptional guest experiences that promote family bonding, well-being, and enjoyment in a safe, elegant, and welcoming environment.

KEY ROLES & RESPONSIBILITIES

• Develop and implement a wide range of luxury-standard recreational activities tailored for families, children, and multigenerational guests.
• Incorporate cultural, wellness, adventure, and creative experiences aligned with the hotel’s brand and location.

• Assist in managing the day-to-day operations of the kid’s club.
• Supervise and train kids club staff to ensure they deliver high-quality care and activities.
• Monitor attendance and ensure appropriate staff-to-child ratios at all times.
• Oversee cleanliness, organization, and safety standards in the kid’s club area.
• Design and implement engaging, age-appropriate activities.
• Organize themed events, educational programs, and interactive sessions to keep children entertained and stimulated.
• Ensure activities are inclusive and cater to children of different age groups and abilities.
• Enforce safety and security measures to create a safe environment for children.
• Conduct regular checks to ensure compliance with health and safety regulations.
• Handle emergencies and incidents calmly and effectively, following established protocols.
• Build positive relationships with parents and guardians, addressing concern promptly and professionally.
• Communicate daily updates, activity schedules and other information to families.
• Gather feedback to improve kids club services and offering.
• Maintain accurate records of attendance, incidents, and daily activities.
• Assist in scheduling staff shifts and ensuring adequate coverage.
• Monitor supplies and coordinate with management for replenishment needs.

PERSONAL ATTRIBUTES

• Good English language verbal communication skills.  French speaking ability is also preferred. 
• Ability to work cohesively with co-workers and managers as part of a team and positively lead and motivate the kids club attendant to consistently deliver excellent service.
• Ability to be attentive to kids needs, remaining calm and courteous at all times
• Desire to provide phenomenal experiences for all kids.

SKILLS

• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Creativity in planning activities and solving problems
• Knowledge of child development and safety protocols.
• Excellent communication, storytelling, and interpersonal skills.
• Passion for delivering luxury experiences and working with children and families.
• Creative, energetic, and highly organized with a keen sense of guest personalization.

At least 2 years of experience working in a kid’s club, children, or recreational facility, with leadership or supervisory experience.

• Related experience of in room dining service
• Additional language of Arabic, German or Russian
• Communication Skills
• Organization
• Cleaning
• Time Management
• Customer Service
• Interpersonal Skills
• Teamwork
• Physical Stamina