F&B Supervisor (Banquet)

Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates

Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to business & shopping center, JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium Novotel Jakarta Mangga Dua Square is located close to Mangga Dua Square, remarkable landmark of Jakarta Old City, and near Harbour to explore the tropical atmosphere of Thousand Islands

Novotel Jakarta Mangga Dua Square is strategically located close the biggest amusement eco-park Taman Impian Jaya Ancol, and surrounding by many place of tourist attraction.

We are seeking an enthusiastic and detail-oriented F&B Supervisor to join our dynamic Food and Beverage team in North Jakarta, Indonesia. In this pivotal supervisory role, you will lead and inspire a talented team while maintaining the highest standards of service, quality, and professionalism. You will be instrumental in driving operational excellence, enhancing guest satisfaction, and contributing to the organization's revenue growth. This position offers an exciting opportunity to showcase your leadership abilities, develop your team's skills, and make a meaningful impact on our guests' dining experiences.

• Supervise and mentor the Food and Beverage team, fostering a collaborative and supportive work environment that encourages professional growth and skill development
• Ensure all products and services meet established quality standards and comply with hygiene, safety, and regulatory requirements
• Manage daily F&B operations, including restaurant and bar service, to deliver exceptional guest experiences and maintain brand consistency
• Monitor inventory, stock rotation, and equipment maintenance, identifying needs and minimizing losses and breakage
• Develop and implement strategies to increase sales and revenue while maintaining cost efficiency and profit margins
• Handle guest inquiries and complaints with empathy and professionalism, resolving issues promptly and keeping management informed
• Coordinate with other departments (front office, reservations, housekeeping) to ensure seamless service delivery and guest satisfaction
• Conduct staff training and onboarding programs, ensuring all team members understand service standards, safety protocols, and product knowledge
• Maintain a clean, organized, and safe workplace that adheres to the organization's environmental commitments and security regulations
• Prepare and analyze reports on sales performance, labor costs, and operational metrics to support decision-making
• Promote special offers and the full range of F&B products to encourage guest loyalty and maximize revenue opportunities
• Ensure compliance with all mandatory training requirements and maintain accurate records for the team
• Demonstrate exemplary behavior and professionalism, embodying the organization's brand values and service philosophy

**Required Skills and Competencies:**

• Strong leadership and team management abilities with proven experience supervising diverse staff
• Excellent customer service and interpersonal skills with a guest-focused mindset
• Comprehensive knowledge of food and beverage operations, service standards, and menu offerings
• Proficiency in inventory management, stock control, and cost analysis
• Solid understanding of food safety, hygiene regulations, and health and safety compliance
• Proficiency with Point of Sale (POS) systems and basic computer skills
• Strong organizational and time management abilities with the capacity to multitask effectively
• Problem-solving skills and the ability to make decisive decisions under pressure
• Excellent verbal and written communication skills in English
• Physical stamina for standing, walking, and working in a fast-paced environment

**Preferred Skills:**

• Experience in budget management and financial analysis
• Knowledge of beverage service regulations and responsible alcohol service
• Sales and revenue management expertise
• Conflict resolution and mediation abilities
• Experience coordinating with multiple departments

**Required Experience:**

• Minimum 2-3 years of supervisory or leadership experience in a Food and Beverage environment
• Proven track record in restaurant, bar, or hospitality operations management
• Experience managing and developing team members in a service-oriented setting

**Education and Certifications:**

• High school diploma or equivalent
• Food Safety Certification (preferred)
• Hospitality Management or F&B Operations certification (preferred)

**Domain Expertise:**

• In-depth knowledge of F&B operations, service standards, and best practices
• Understanding of restaurant and bar management principles
• Familiarity with guest relations and service excellence standards
• Knowledge of local food and beverage regulations in Indonesia (preferred)