F&B Banquets Supervisor

Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.

We are a vibrant and forward-thinking hotel with a reputation for hosting exceptional conferences, meetings, and events. From corporate gatherings to high-energy incentives, we create moments that leave a lasting impact. Now, we’re looking for a talented individual to maximize our potential in the Conference & Events market and help us grow even more!

Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne’s City Skyline?! Come on in and check them out! 

Key Responsibilities:

• Supervise and coordinate all banquet activities, ensuring high standards of service and quality.
• Oversee the setup, service, and breakdown of banquet events, ensuring they are executed according to the event specifications.
• Lead, train, and motivate the banquet staff to deliver excellent customer service.
• Ensure all banquet events are properly staffed, with adequate resources and equipment.
• Assist in the preparation of event schedules, and communicate clearly with the kitchen and event teams to ensure seamless coordination.
• Conduct pre-event meetings with clients and event coordinators to review details and resolve any special requests or issues.
• Ensure cleanliness and organization of banquet areas, adhering to all health and safety regulations.
• Handle guest inquiries or complaints promptly and professionally, working to resolve any issues to the satisfaction of the guest.
• Maintain accurate records of event logistics, including guest counts, set-up requirements, and special requests.
• Ensure inventory control of banquet supplies and equipment, and assist in ordering or restocking items as needed.
• Monitor service quality during events and provide ongoing feedback and support to staff.
• Collaborate with the management team to develop and implement policies and procedures that improve efficiency and guest satisfaction.
• Assist with billing and event settlement at the conclusion of events.
• Ensure compliance with hotel and brand standards, as well as legal and safety requirements.

• Passion for customer service;
• Supervisory experience in a similar role;
• Proven experience in leading and motivating a team;
• Strong interpersonal skills both with internal and external customers;
• Demonstrated ability to problem solve and remain calm under pressure;
• Excellent time management and communication skills;
• Be available to work across a variety of shifts and 
• Holds a valid Responsible Service of Alcohol (RSA) in VIC. 

The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

• Ongoing Career and Professional Development Opportunities
• A Rewarding Work Environment
• Global Discounts on Hotel Accommodation & Food and Beverage