Executive Lounge Supervisor

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

• Oversee the shift and allocate duties to team members when leadership is not present.
• Represent the Food & Beverage outlet in operational meetings when required.
• Ensure all opening and closing procedures are completed and all documentation is accurately recorded.
• Maintain the cleanliness, organisation, and presentation of the outlet to Novotel standards.
• Monitor and replenish stock levels, placing orders as needed to support smooth service.
• Communicate clearly and professionally with colleagues to maintain an efficient service flow.
• Maintain a strong guest‑focused approach and ensure the team delivers warm, attentive service throughout the shift.
• Handle guest issues or complaints appropriately and update the Manager on actions taken.
• Identify opportunities to upsell menu items and support daily revenue generation.
• Stay aware of daily business levels and upcoming events impacting the outlet.
• Take responsibility for all payments and financial transactions during the shift.

• Proven experience in a Supervisory role, ideally within a luxury or high‑volume environment.
• Minimum 2 year of relevant experience in a similar capacity with proven records in delivering results
• Excellent reading, writing and oral proficiency in English language