Executive Lounge & VIP Supervisor - Fairmont Gold

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Fairmont Gold Supervisor

At Fairmont Hotels & Resorts, unparalleled personalized service and luxury await guests of Fairmont Gold, our exclusive 47 room and suite “hotel within a hotel” experience. As Fairmont Gold Supervisor, your leadership will foster an engaged team of service professionals who bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.

What you will be doing:

• Maintain complete knowledge of and comply with all departmental policies/ service procedures/ standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain complete knowledge at all times of all hotel features, services, and hours of operations.
• Review all Fairmont Gold reservations to ensure requests are met and al Fairmont Gold Standards are adhered
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs

Your experience and skills include:

• Fluency in job related English, both verbal and non-verbal required.
• Previous guest service experience required
• Previous property management system required
• Strong interpersonal and problem solving abilities
• 2 years- experience in similar position
• Ability to communicate in second language, preferably Spanish.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to work well under pressure, in a fast paced environment.  

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance
• 401K Retirement Plan
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academy designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities