Event Services Manager

BE LIMITLESS
Do what you Love, Care for the World,
Challenge the Status Quo!

WELCOME TO SWISSÔTEL CHICAGO
Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.  

At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!

Be Bold, Be Inspired, Be You.

JOB DESCRIPTION: Event Services Manager

WHAT YOU WILL BE DOING:
You are a creative and passionate about delivering incredible experiences for your guests. You enjoy the thrill of exceeding goals and bringing spectacular events to life - and it just so happens you’ll be doing just that in an award-winning hotel.

Reporting to the Director, Event Sales & Services, the Event Services Manager is responsible for the servicing of group business with ranging sizes and markets.

• Lead by example and be invested in our Heartist and Vitality culture
• Ensure all department standards are being met
• Assist in problem solving with the Sales Department, including Group Sales Managers, Revenue, and coordinators and assist with client resolution when needed
• Provide detailed resumes and Banquet Event Orders for each event to ensure all important information is communicated to the all departments, including 3rd-party outlets 
• Conduct site tours for existing clients
• Attend weekly pick up meeting and manage room blocks for all assigned groups
• Attend BEO & Resume meetings to ensure all event details are properly communicated to support departments in a timely and efficient manner
• Walk event space to ensure proper set up and all requirements per the Banquet Event Orders
• Meet with event contacts for pre-planning, on-site, and post-meeting critiques
• Represent the hotel in a positive manner, on property and in the community
• Maintain working knowledge of all departments in the hotel 
• Meet Food and Beverage revenue goals through maintaining business on the books and upselling
• Knowledge of trends in order to make recommendations for pricing/menus/service
• Available to work weekends and holidays as needed
• Work with other members of the Sales and Revenue Department as needed
• Mentor coordinators
• High level of creativity, enthusiasm and flexibility
• Any other tasks that may be assigned

YOU EXPERIENCE AND SKILLS INCLUDE:

• 3 years of combined Hotel event experience
• Previous experience in a luxury or 4 diamond/4 star establishment preferred
• Guest focused with a passion for service excellence
• Works well under pressure in a fast paced and constantly changing environment
• Ability to multi-task
• Strong selling skills to include negotiation and the closing process
• High level of creativity, enthusiasm and flexibility
• Knowledge of Opera or Property Manager, Microsoft Office and Windows XP preferred
• Excellent written and verbal interpersonal and communication skills 
• Available to work weekends and holidays as needed
• Ability to work independently and prioritize responsibilities
• Current or previous experience in the Chicago market preferred

WHAT IS IN IT FOR YOU:

• Salary Range: $70,000 – $75,000, bonus opportunity
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Extended Benefit Package

Heart + Artist = Heartist®
Our Heartist Culture 
At Accor, we are all Heartists®. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist® way of being.

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How we do it? We care, we dare, we place people at the heart of everything we do.

We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories, everything is related. We are driven by our shared values. 

Come As You Are
Imagine a workplace with leaders and colleagues who show up real, who embrace vulnerability, let go of egos and inspire authentic, genuine connections. Come as YOU are by adding your voice to 120 cultures and counting. Our culture of inclusion welcomes everyone, regardless of race, gender, background, or… anything really!

For five years in a row, our colleagues have voted Swissôtel Chicago a Top Workplace and every day we strive to bring our best selves to work to live up to this tremendous honor. We are looking for individuals who love nothing more than to connect with fellow humans. If you love the idea of building a career and being celebrated in your job for simply being YOU – then apply with us today and tell us about yourself! 

Our Community Outreach
Our colleagues are passionate about connecting to the world and to others. We extend this passion to our Chicago community through our partnership with SOS Children’s Villages Illinois, a family focused organization that strengthens broken families, brings education and provides a safe and positive environment for underprivileged children. What started as a fundraising campaign quickly evolved into a heart campaign, giving hope to children, who were once less-fortunate, and showing them that we are dedicated to providing a brighter future.   

Our Vitality
Made possible by Harry Weese’s visionary design, Swissôtel Chicago boasts “forever” views of the Chicago skyline, Navy Pier, and Lake Michigan. Our colleague culture is inspired by Vitality; united by a common goal to deliver heartfelt service, build meaningful relationships and lead quality lives. With incomparable event space, 662 newly renovated guest rooms and suites, a one of a kind penthouse ballroom and flawless food & beverage delivery, Swissôtel Chicago is the premiere hotel in Chicago for leisure and conference guests.  

About Accor
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. 

We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups. 

About Swissôtel Hotels & Resorts 
Swissôtel Hotels & Resorts got its start in Switzerland, a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high-end hotels but prefer fresh innovation to stale pretension. Conveniently located where travelers want to be, Swissôtel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swissôtel properties can be found in over 30 well-located properties around the world, with many more in development. 
 
As guests of the world, every Swissôtel upholds Swiss sustainability standards. In fact, Swissôtel has a mission: to treat guests, team members, and the environment with equal respect. Swissôtel is now part of Accor, a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences around the globe. But no matter how international Swissôtel becomes, just like the country it was founded in, it remains a small hotel at heart.