Event Sales & Services Manager

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are! 

Event Sales & Services Manager

At Fairmont Hotel Vancouver, extraordinary events aren’t just hosted, they’re meticulously crafted. For over 85 years, our iconic hotel has been the backdrop for defining moments, landmark celebrations, and world-class experiences.

We are seeking an accomplished Event Sales Services Manager to lead with vision, precision, and passion. In this role, you will provide strategic, hands-on leadership to a dynamic team of 100+ colleagues, ensuring every high-profile event, from corporate gatherings to bespoke celebrations, is executed flawlessly. You will partner with clients and internal stakeholders to deliver seamless, memorable experiences that uphold Fairmont’s five-star legacy and reputation for excellence.

What Is in It for You

• An inclusive, empowering company culture where people are at the heart of everything we do
• The opportunity to work alongside passionate hospitality professionals committed to making the world a more welcoming place
• Competitive annual compensation of $72,000, with salary reviews conducted annually based on performance, demonstrated capabilities, and market conditions.
• Complimentary meals during your shift through our Colleague Dining Program
• Complimentary dry-cleaning of business attire
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, dental, vision, life, and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and the option to enroll in the Group Registered Retirement Savings Plan
• 10 days of paid vacation annually, increasing with service, along with 12 statutory holidays and paid birthday leave
• Complimentary hotel stay for newly hired colleagues, including breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and F&B rates at Accor properties worldwide
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building, dating back to 1939
• Learning programs designed to sharpen your skills
• Opportunities to contribute through Corporate Social Responsibility activities

What You Will Be Doing

Reporting to the Director, Conference Services & Catering, responsibilities and essential job functions include but are not limited to the following:

• Actively seek out and solicit new local social & corporate business
• Organize, plan and assist in executing events including  fundraisers, annual events, Christmas parties and small to medium size conferences
• Act as the group organizer's contact and plan all details of the client's event or conference needs including menus, audio-visual, room layout, outside activities, meeting times, check in/out procedures etc.
• Accurately forecast and project group revenue
• Be fully accountable for the achievement of  individual and departmental revenue targets
• Relay all details of conferences and events to all departments in a professional thorough and timely manner using Conference Resumes, Banquet Event Orders and internal memos effectively
• Foster a co-operative team spirit with and between Sales, Banquets, Culinary and Stewarding teams
• Assist with administrative departmental needs as required
• Assist with Tour market and Internal events as required
• Handle general inquiries and leads
• Conduct site inspections: rooms, conference space and F&B outlets as requested.
• Liase closely with Front Office, Reservations, and Housekeeping in order to ensure that pertinent guest’ arrival details are communicated.
• Overseeing clients while in-house, ensuring their events go as they expect and anticipating their needs.
• Run weekly Opera Cloud reports and ensure the system is current and up to date; upkeep of Catering menus, resources, pricing and function diary.
• Contracting and execution of Local & Social Catering events including Weddings
• Responsible for preparing and distributing Banquet Event Orders and floor plans on a daily/weekly basis.  This includes the prompt distribution of last minute changes to affected departments.
• To be Health & Safety conscious and actively involved in maintaining a safe work environment.
• Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics.
• Performs any and all other tasks which are assigned by management.
• Upholds the highest standard of internal and external customer service at all times contributing positively to GSI Meeting Planner results. 

What We're Looking For

• Working knowledge of Opera Cloud, MS Office & Social Tables is an asset
• Previous experience working in a Conference Services & Catering Department in a manager capacity an asset
• Previous Food & Beverage/Banquet experience is an asset
• Proven ability to plan and organize events effectively, with an acute sense of detail
• Ability to manage several tasks simultaneously using strong time management and prioritization skills
• Ability to make high quality guest decisions and to perform under pressure
• Professional appearance and demeanor
• Excellent communication and interpersonal skills, both written and verbal
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Hospitality diploma or degree an asset
• Ability to work flexible schedules (including evenings and weekends) 

Physical Requirements

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional bending, kneeling, pushing, pulling and walking
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS