- 全职
- 正式
- 21C MUSEUM HOTELS
- 餐饮
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21c Museum Hotel Bentonville, Bentonville, United States
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REF69479L
Event Manager
Region
Luxury & Lifestyle
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, a boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity.
Join our Flock!
Reports To: Food & Beverage Director
Supervises: Event staff of approximately 15 teammates
General Purpose: The Event Manager coordinates the overall planning and execution of events that are scheduled in the hotel’s event spaces. Working with the Event Sales Manager and Executive Chef, the Event Manager guides clients in planning all aspects of their events, from menu to décor, and guides leads the Banquets & Catering team in fulfilling and exceeding the client’s vision and expectations.
Specific Responsibilities:
- Ownership of all events, from planning to execution with guidance and oversight from Director of Food & Beverage.
- Work directly with clients to plan all details of their event, including but not limited to: menus, set-ups and floorplans, AV needs, timelines, etc.
- Creates innovative set-ups, menus, and functions for groups.
- Ensures successful events, exceeding client needs and company profitability guidelines.
- Plans and executes all 21c/in-house events and assists in off-site events as needed.
- Overall Knowledge of product/services
- Answers questions from clients confidently
- Sells items and services that we offer and are able to execute successfully
- Generates creative and innovative menus while working closely with our Chef
- Coordinates with Event Sales Manager & Executive Chef to ensure profitable bookings.
- Evaluates each piece of catering business with Event Sales Manager to ensure business can be properly serviced.
- Assists Event Sales Manager with incoming client inquiries and develop relationships with new clients, including:
- menu selection
- audio visual needs
- event space set up
- logistics and timelines
- special requests
- Develops strong communication with Executive Chef and Food & Beverage team.
- Develops a preferred vendors list and maintains vendor relationships.
- Other duties as assigned by your supervisor or manager.
Event Management
- Hands-on management of events to ensure success, including but not limited to: setting up tables, running food, making drinks, running AV equipment, etc.
- Works with the on-site contact and assist with any requests in a professional and courteous manner
- Maintains and implements efficient set up & tear down details and processes.
- Upholds & Improves 21c Service Standards
- Monitors server hours/over-time
- Organizes return of any rental equipment
- Lead & Manage Event Captains and Event servers & bartenders
Communication
- Maintains a good working relationship with guests, groups, as well as leaders and teammates from other departments.
- Demonstrates clear, concise written and verbal communication skills with team.
- Adheres to deadlines for both clients and internal departments.
- Maintains lines of communication between B&C and restaurant.
- Expert & Cheerleader for all things 21c. Can easily talk with guests about hotel, restaurant, museum and events.
Financial/HR
- Follows accounting processes in regard to revenue reporting, ensures all events are reported and accounted for correctly
- Review Daily Revenue Report for accuracy of covers, revenue and categorization
- Expenses controlled to budget and reconciled correctly according to accounting procedures
- Review General Ledger and reconcile with Checkbook
- Conducts interviews, hires B&C team, implements training, evaluates team on regular basis
- Tracks team calendar & write schedule for Event team
- All HR (People + Culture) processes followed for team including:
- Personnel Action Forms up to date on all teammates
- Review Event team time clock activity for accuracy weekly
Administrative
- Maintain & Update Delphi regarding events, menus, etc.
- Upkeep of all signage, menus, food labels, etc.
- Inform 21c Management Team of daily events and specific needs for events
- Update posted BEOs for internal teams
- Provide clients with quick and informative responses to all event inquiries
- Lead weekly BEO meetings
- Distribute finalized BEOs each Thursday to BOH Teams and all “boards”
- Inventory B&C supplies and place orders for upcoming week of B&C events (linens, a/v, soda, etc.)
- Perform accurate inventory of China/Glass/Silver/Serveware and work with F&B Director to order as needed
- Assist with B&C Executive Summary
- Develop and lead quarterly Event team trainings
- Requires advanced knowledge of Event Planning. May require considerable working knowledge of other major areas in the hotel and the skill to integrate and communicate that information.
- Competent with Windows-based computers and Microsoft Office and familiar with industry standard software.
- Demonstrated management skills
- Demonstrates enthusiasm for all things 21c
• Must pass a background check
Physical Requirements:
• Must be able to stand and walk for long periods of time.
- Must be able to carry full service tray comfortably.
• Must be able to lift at least 30 pounds.
Education/Formal Training:
- Four-year college degree preferred
Experience:
- At least two years working in Event Planning/Management
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfmn will be kept confidential according to EEO guidelines.
Rencontrez James, Directeur de la restauration à Londres
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
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