Duty Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

The Duty Manager at Raffles Doha is a highly motivated, service-oriented professional responsible for supervising daily hotel operations during assigned shifts, ensuring smooth delivery of luxury guest experiences, and upholding the highest service standards in line with the Raffles brand. This role acts as the senior operational contact in the absence of senior managers and ensures managerial presence across all shifts.

Key Responsibilities

• Act as the main point of contact for guest concerns, requests, and complaint resolution, ensuring personalized and prompt service
• Handle VIP arrivals, special requests, and guest feedback with professionalism and discretion
• Monitor guest experience across the property via regular walkthroughs of public areas and service zones
• Supervise and coordinate front office teams (Front Desk, Concierge, Butler Services) and other operational departments during shifts
• Ensure adherence to brand standards, service protocols, and inter-departmental communication practices
• Maintain managerial presence across all shifts, including covering night operations when necessary
• Lead, coach, and mentor junior staff, driving a culture of excellence and accountability
• Conduct briefings, maintain follow-ups, and support new team member onboarding
• Monitor daily occupancy, arrivals, departures, and readiness for high-profile guests and special events
• Track upsell opportunities and incremental revenue initiatives; maintain related records
• Approve discounts, rebates, and complimentary allowances in line with hotel policy
• Manage incidents, emergency situations, and ensure all health & safety standards are followed
• Ensure compliance with OH&S and emergency protocols while fostering a safe environment
• Work closely with Assistant Front Office Manager (AFOM), Front Office Manager (FOM), Director of Rooms, and other department heads on all operational matters
• Maintain seamless coordination across departments for guest service delivery

• Degree in Hospitality/Tourism or related field
• Minimum 3–5 years’ relevant experience, with at least 2 years in a supervisory or managerial role within luxury hotel operations
• Excellent English communication skills; Fluency in additional languages is an advantage
• Excellent leadership, organizational, and communication skills
• Strong guest engagement and problem-solving mindset