Duty Manager- Front Office

As Accor’s flagship hotel in ACT, Novotel Canberra is located right in the heart of Canberra, with 286 guest rooms, 7 meeting rooms and a newly refurbished restaurant and bar. Currently, we have an exciting opportunity for an experienced Duty Manager to join our great team in Canberra!

THE ROLE: 

Reporting to the Front Office Manager, you will be responsible for assisting the Front Office Manager in managing the day to day operations of the Front Office team. 

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.
• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
• Ensure accuracy of data and reporting.
• Oversee lobby services ensuring guest arrival and departure experiences are seamless.
• Liaise daily with our Reservations Team.
• Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
• Be our ‘Loyalty Champion’ striving to recruit new members to our loyalty program.
• Ensure sufficient labour coverage in key areas.

About YOU: 

The successful candidate must have the ability to build Human Connections, and lead from the Heart.

A creative problem solver, you will demonstrate with ease your:

• Experience in a similar role, preferably in luxury hotels.
• Demonstrated ability to ‘surprise’ our guests.
• Deep understanding and practical application of Front Office standards and procedures.
• Authentic customer service, interpersonal and communication skills.
• Impeccable grooming and presentation standards.
• Proficiency in the using the MS Office suite of products.
• Experience in Opera Cloud is highly desirable.
• Ability to work a range of shifts, inclusive of days, nights and weekends.
• Unlimited work rights in Australia.

Above all else you will strive to excel in your field as you demonstrate the ability to act as a true ambassador for our Hotel.

What is in it for you:

Benefits Your Way:

• Fantastic professional development opportunities
• Discounted Accommodation and F&B in Accor hotels worldwide from Day 1
• Competitive remuneration
• Great benefits – complimentary laundry & up to 30% staff discounted hotel rates for all Accor hotels across Australia and New Zealand.
• Accor partnership discounts
• Employee Assistance Programs and much more!

Our commitment to Diversity & Inclusion:

• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.