Driver

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional result

The Role

• To take time and get to know the guests, and to be committed to service excellence.
• To show presence in the Hotel Lobby and provide service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction.
• Work closely with  Front Office, Housekeeping, Soul as well as Food and Beverage regarding guest needs and special requests
• Take opportunities to delight the guests.

Key Deliverables and Responsibilities

Planning & Organizing:

1. Ensure that all Mövenpick Hotels & Resorts standards are adhered to
2. Guests should not be kept waiting.
3. Guests should be made to feel welcome, feel at home and relaxed
4. We are to anticipate guests needs so there is little need to ask us for anything
5. “Yes is the answer, what is the question?” is a key mind frame

Operations:

1. Each guest is picked up in a clean and well maintained car.
2. Make sure you know where the guest wishes to go
3. Make sure you know the quickest way how to get there, if you are not sure of the way, ask or change drivers, we cannot take a guest tot the wrong place.
4. Cleanliness and professionalism must be demonstrated at all time
5. Respect the road signs and speed limits
6. Ask guest if he / she wishes to have the radio, CD or AC on, switch it of if the guest requests it
7. Assist the guests to load luggage in to the car trunk and assist to remove when guests is getting out of the car
8. Avoid communicating too much to the guest, gage very quickly if the guest is in a chatty mode or not, if yes engage in pleasant conversation about Dubai or world topics, sports, don’t engage in controversial topics such as politics.
9. Make sure the car is always full with petrol
10. Uniform is to be spotlessly clean
11. Make sure you have updated traffic info before you head of to pick up or drop of
12. Report any faults of the car that you drive

Qualifications

• Passion for Guest Service
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Strong interpersonal and problem solving abilities
• Excellent presentation and communication skills
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times