Director SDL Strategy and Governance M/F/X

Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. 

As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry. 

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality. 

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Your mission: 

• Support or drive Sales, Distribution & Loyalty Hotel Care transversal projects

• Gather & analyze the OKRs, KPIs and quality scores of the Sales, Distribution & Loyalty department. 

• Generate the monthly Sales, Distribution & Loyalty reporting and follow up on the action plans.

• Animate & accompany the Sales, Distribution & Loyalty Hotel Care Team

• Generate enthusiasm for Sales, Distribution & Loyalty topics and communicate all new SDL processes to the Hotel Care agents around the world in the optimal way (mailing, webinar or detailed training)

• Ensure that the handover of Sales, Distribution & Loyalty processes goes smoothly

• Assist the SDL Hotel Care agents to increase competence and become more autonomous

• Identify recurrent Sales, Distribution & Loyalty incidents. Share this information with the colleagues to feed the knowledge base and to improve the processes if needed.

• Communicate with Commercial, Digital & Tech colleagues who are working on SDL tools and/or projects

• Follow up of the technical challenges that the SDL Hotel Care Team encounter (ASPEN, SNOW, …)

And you? 

• Passionate about driving positive change
• Role is critical to ensure a close collaboration with different loading & SDL Hotel Care Team around the world.
• Requires advanced relationship management skills to achieve success with broad variety stakeholders
• Minimum 5 years of management experience
• International & operational experience is a plus
• Dynamic, Proactive and autonomous
• Positive mindset
• Strong communication & presentation skills
• Fluent in English & French (read, written, spoken).
• Excellent use of PowerPoint
• Advanced knowledge of Service Now

Accor dares to impact: 

- the world  

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 

• On the tech side, we are committed to reducing the impact of digital technology across all our projects. 

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

• We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities. 

- Specifically, at the Digital & Business Factory 

• Expanded remote work and no meetings on Wednesday afternoons, 

• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications. 

and also,  

• Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels. 

• ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

• Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 

• €10 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉 

Is this mission appealing to you? 

Recruitment is all about people!  

Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 

1. An interview with the team manager responsible for the role you are interested in.  

1. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 

1. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 

1. A personalized feedback.