Director of Security - Rixos Phu Quoc, Vietnam

As the only all-inclusive resort on the island, Rixos Phu Quoc will offer its guests an unforgettable experience thanks to its exceptional design and engaging programming, all within the stunning backdrop of breathtaking landscapes, sandy beaches and clear blue water. This resort sets a new standard influenced by local culture and Turkish traditions, establishing itself as the ultimate luxury leisure escape.

Nestled on the golden sand beaches and emerald water of Hon Thom (Pineapple Island) – one of the most stunning islands of Vietnam’s “Pearl Island”, Rixos Phu Quoc will invite guests to discover a world of possibilities with over 1300 guest rooms in five categories, including 207 suites, all offering unparalleled ocean views and direct access to the pristine coastline. There’s plenty to discover across the sprawling resort, and guests are encouraged to explore the scenic botanical gardens on sand bikes or walk the dragon’s gateway coastal paths. Creating an exceptional escape, guests will enjoy an array of exclusive facilities that cater to all, with a family-friendly beach area featuring multiple playgrounds and a Rixy Kids Clubs to keep the young ones entertained, dedicated water sports and fitness facilities for the adrenaline seekers, and a multi-functional amphitheatre to set to host a jam-packed schedule of live entertainment. Adding to the variety of activities on offer, the resort also features multiple pools, outdoor game spaces for chess, bowling and tennis, and an expansive wellness spa.

Located on the scenic Hon Thom Island in Southern Phu Quoc, Rixos Phu Quoc is just a 45-minute flight from Vietnam’s largest city, Ho Chi Minh City. Boasting unparalleled sea views and lush mountain backdrops, this secluded paradise is accessible from the mainland through the World Guinness record’s 3-wire longest cable car with a quick 15-minute commute from the mainland or a short boat ride.

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Job Description

ROLE: Director of Security

Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our Security team working alongside a fantastic team.

WHAT IS IN IT FOR YOU:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

WHAT WE EXPECT OF YOU:

MAIN DUTIES AND RESPONSIBILITIES:    

• Keeps the General Manager informed of all security-related matters. Depending on the distribution of Fire, Security responsibility coordinates with the Director of Engineering in this matter.
• Liaises with Management personnel and all employees and assists with security problems and loss control.
• Liaises with local law enforcement and Fire & Safety officials.
• Proper grooming at all times
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities
• Reviews, revises, and updates Security procedures as necessary.
• Develop a job description for all Security staff
• Trains all employees in security responsibilities.
• Trains Security employees in all Hotel regulations and all factors affecting the operations of the hotel. Fire prevention and safety procedures, basic firefighting, life-saving techniques, preservation of crime scene and evidence, actions, duties and powers where crime is detected, action in crisis situations, report writing, public relations, and psychology.
• Supervises the daily processing and distribution of security reports to the Management.
• Prepares monthly major incident reports and annual security survey reports and submits them to the General Manager.
• Keeps all records and reports concerning security matters and Hotel businesses confidential.
• Attends and participates in Safety & Security meetings and other staff meetings as determined by the General Manager.
• Is fully trained and prepared for all emergency situations as per procedures.
• Reviews internal policies & procedures on a regular basis to ensure maintenance of the highest level of efficiency and the best possible security, to make recommendations to the Management when policy changes are required, and to evaluate on a continuing basis the possible threat to Security.
• In close coordination with the engineering department, to conduct regular preventive maintenance of all safety equipment.
• Supervises that all employees lock in with the proximity card reader, located at the security post at the staff entrance.
• Strictly controls in and out back-of-the-house of contractors, visitors, and suppliers. Visitor passes are to be issued and controlled.
• Frequent control and supervision of all security posts, including CCTV room.
• Coordination with the Engineering and Rooms division.
• Ensures all staff is thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which way occur.
• Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the HK & FO in conjunction with Human Resources & L & D Manager.
• Review the Duty Manager/Night Manager's book daily and take corrective action when there is a security concern.
• Reviews Security logbook daily and takes action if needed, informs General Manager.
• Maintains a monthly overview of the vacation – and public holiday balance of all security staff and delivers a monthly consolidated summary to the Director of P&C.
• If familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility
• Establish and keep updating the emergency manual, with appropriate procedures and forms
• In coordination with the Director of Engineering, prepare a comprehensive fire & safety manual and train existing employees and newcomers on a regular basis, generic and with live fire drills.
• Conducts skills/technical training within his/her area of responsibility on a regular basis.
• Very close relationship with the Police and Fire department and to make regular courtesy visits.
• Other duties assigned.
• Ensures all staff is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur
• Execution of regular technical/skills training
• Initiates Fire Fighting Training in coordination with the local authorities (Fire Brigade) on a regular basis for all Hotel departments
• Maintains a monthly overview of the vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of P&C.
• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility
• Assumes responsibility of Duty Manager when scheduled to do so
• Other duties as assigned

• Good written and verbal communication skills
• Must be able to maintain confidentiality at all times
• Understanding and ability to work in a multicultural environment
• Able to exercise good judgment with difficult guests
• Education: Bachelor degree
• Experience: At least 6 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.
• Foreign Language: Fluent English and at least intermediate level Vietnamese.
• Courses and Training: Sufficient theoretical and practical background and prior attendance in courses and seminars in the related field.
• Computer Literacy: MS Office applications.
• Skills: Expected to possess detailed and comprehensive knowledge of systems/legislation in the related field and offer consulting to other employees when needed. Responsible for the performing and coordinating complex activities in different areas. Is familiar with interrogation techniques and intelligence.
• Proven leadership experience in managing security teams
• Knowledge of international security standards and best practices
• Experience in crisis management and emergency response planning
• Proficiency in security technology and surveillance systems
• Strong analytical and problem-solving skills