Director of Security & Emergency Management

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Director of Operations, responsibilities and essential job functions include, but are not limited to, the following:             

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Work with both public and private security services to protect and safeguard all guests (i.e. VIP visits)
• Qualified Champion for the safety and health governance process and risk management
• Qualified champion for HACCP food safety management system
• Recruit, select, train and retain the best candidates who will help to distinguish the Hamilton Princess & Beach Club as the most secure and easiest to work with hotel in Bermuda
• Work with the Director of Operations to devise overall vision for Security
• Responsible for the day-to-day operation of the Hotel’s marina, including recruitment and scheduling of team members
• Responsible for the safety and security of guests, employees and assets of Hamilton Princess & Beach Club
• Provide First Aid and C.P.R. as required and respond to all emergency situations
• Know and understand various legislation regarding security and policing
• Knowledge of Fire, Health and Safety Regulations
• Responsible for handling orientation classes for new hotel employees regarding security procedures
• Complete computer Security reports as needed
• Review reports on a daily basis
• Knowledgeable in the use of all security equipment, i.e. radios, cameras, printers, computers and electronic lock systems
• Report any safety, security and/or fire hazards or violations of company policy
• Supervise and assist with training of new Security Team Members
• Complete performance reviews
• Maintain scheduling, vacation days, lieu days and sick day lists
• Oversee the Hotel Lost and Found process which includes ensuring a highly effective  and timely communication process
• Liaise with all departments on Security matters
• Perform integrity checks on a regular basis including facilitating Bag Checks
• Action a minimum of 1 hotel wide fire drill per year
• Perform lock audits as required and assist in maintaining key control
• Participate on various hotel committees including a leading role on the Health and Safety Committee
• Create departmental policy on Hotel emergency procedures and provides training
• Liaise with other hotel security and law enforcement agencies
• Carry out investigations pertaining to all security matters
• Perform Fire Safety training
• On call 24 hours per day, seven days per week
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).
• Perform any other duties, tasks, and assignments as required

Qualifications: 

• Graduate of a certified college Hospitality Law and Security Diploma or University Degree is preferred
• Minimum of 5 years hotel security experience is required
• Minimum level 3 certification in food safety and hygiene is required
• Occupational Health & Safety certification is required
• Previous leadership experience in a similar role, supervising a team consisting of a minimum of 5 employees is required
• Excellent organizational skills, written and oral communication skills
• Computer knowledge of Windows, Micro-soft Word and Excel
• Current First Aid and C.P.R. certificates required
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times