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Raffles Udaipur, Udaipur, India

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REF20085D

Director of Sales ( Mumbai )

Region

Luxury & Lifestyle


Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.


Job Description

  • Job Location will be Mumbai based
  • Responsible of leading, directing and motivating the Sales team to ensure yearly sales budget is achieved and surpassed.
  • Responsible for implementing management standards and quality guidelines in the Department set by the Director of Sales & Marketing.
  • To assist the Director of Sales & Marketing in the preparation of the yearly revenue & expense budget.
  • To actively lead the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.
  • To assist DOSM and DRM with accuracy of revenue forecasting with most updated segments and market information.
  • Responsible for Room Sales of managed accounts in MICE segment including all group bookings in both rooms and banqueting.
  • With the guidance of the Director of Sales & Marketing, lead the Sales team’s financial, administrative and operational procedures to ensure the annual revenue and expense budgets are achieved.
  • To prepare accurate administration reports such as sales call schedules, sales call reports, month-end and other reports are submitted on time to DOSM.
  • To ensure each member of the Sales team is enrolled in Accelerate Program, each is aware of their incentive goals and updated with their monthly achievements.
  • To set key performance indicators linked to budget and holding the sales team accountable for results.
  • To review performance of the sales team, commending strengths and pointing out areas for improvement.
  • To manage the top producing accounts within the MICE segment ensuring targets are met.
  • To conduct sales calls with the team.
  • To implement strategies to run the Sales team in an effective and efficient manner.
  • To assist Credit Department in following up all outstanding balances of accounts in a timely manner.
  • To encourage the sales team to cross sell other AccorHotels properties.
  • To organize team building activities to promote team work and camaraderie in the Sales team.
  • To ensure the Sales team has great relations with all AccorHotels Global Offices.
  • To personally meet and greet all site inspections in the hotel.
  • To lead the team in increasing the group conversion ratio of the hotel.
  • To be updated of all market trends and consult the DOSM for possible actions.
  • To be knowledgeable of all fire, health, safety, emergency and security procedures in the hotel.
  • To represent the hotel in trade shows, road shows and business trip to build and maintain strong relationships with clients.
  • To empower the team to take initiatives in their current roles.
  • To constantly guide the Sales team, ensuring they are motivated, inspired and loyal.
  • To build trust and team work among team members.
  • To assist the Director of Sales & Marketing in recruiting new and developing talents in the team.
  • To be a good example to all team members in terms of work & life balance, time management and quality of work.
  • To train, coach and develop the team.
  • To recognize and celebrate the success of team members in a timely manner.
  • To implement duties, projects and other assignments assigned by the DOSM.

Personal Attributes

  • Excellent understanding of luxury market
  • Excellent understanding of all hotel departments
  • Professional sales and presentation skills
  • Knowledge of basic accounting, math skills and analytical capabilities required.
  • Extensive knowledge of sales skills and revenue management
  • Ability to assess/evaluate employee’s performance fairly.
  • Must have strong interpersonal skills with attention to details
  • Strong written and verbal communication skills
  • A leader with a positive attitude
  • Strategic thinking combined with the ability to move strategy to action
  • Problem solving skills
  • Managerial / Leadership skills
  • Self-motivated, creative and confident, with a highly energetic personality
  • Creative, independent, and manages stress gracefully
  • Ability to meet deadlines consistently
  • Pro-active and taking initiative
  • Must be organized and ability to work and follow systems and procedures
  • Must be adaptable to change of strategy, ideas, systems etc.
  • Must be guest service oriented
  • Proficiency in organizational planning with the ability to multi-task

Qualifications

  • Minimum 5 years experience in sales position, preferably at an international luxury 5 star hotel
  • Degree/Diploma in Hotel Management / Business Administration
  • Strong knowledge of Opera & Microsoft Office
  • Understands the local culture and have worked in the region
  • Fluency in English, written and spoken, is preferred

Additional Information

Benefits

  • An opportunity to be with world’s preferred hospitality company
  • Captivating and rewarding experience working alongside passionate professionals
  • Range of exclusive Heartist Benefits
  • Develop your talent through learning programs by Academy Accor.

对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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