Director of Sales & Marketing

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Purpose:

You will be one of the principal pillars of the hotel, passionately and enthusiastically directing day-to-day activities of the sales team by inspiring and coaching them to drive results. Further you will drive the preparation of the annual departmental operating budget, the hotel sales, marketing and business plan. As Director of Sales you will be involved in sales forecasting with the Revenue Manager and also developing special events and sales blitzes to showcase the hotel to potential clients. You will develop rapports with key clients and feel comfortable taking risks by entering into new markets. You will have a presence at trade shows and major market events, locally and nationally, to promote new business and increase sales for the hotel.

Main Responsibility:

• To approach the overall Wholesale market segment for the Minor Hotels Sales Cluster from a strategic perspective:
  • Ensure that the team fully understands the relative importance and priority of its current account base, and prioritises its efforts accordingly.
  • Ensure that the department is focused on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.
  • Continually review the actual production of each account against the potential for that account.  Continually review and upgrade the client base.
  • Assign individual account responsibilities and targets with reference to the above points.  Keep account responsibility under continual review
• To manage the Wholesale team:
  • Set the financial objectives for each member of the team and manage them to ensure these objectives are met.
  • Ensure that all new team members are properly oriented in the strategy and positioning of the Minor Hotels brand, and able to articulate this positioning in the marketplace.
  • Ensure that all members of the team have the appropriate face-to-face selling skills to successfully do their job.
  • Manage the performance of team members, identify gap in skills necessary to perform their duties and recommend programmes to meet the skills requirements of the team.
• General department operations
  • Maintain accurate management status reporting on business results, and Team Member action planning.
  • Ensure all sales people maintain a personal up-to-date knowledge on all Minor Hotels product and service offerings, including promotions.  In addition, to be familiar with the products, services, rates new developments of our key competitors.
  • Ensure department operational budget is adhered to including effective cost control and procedures for approval of expenditure
  • Participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.
  • Create and implement packages and promotions for periods of low occupancy
  • Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise
  • Drive opportunities to upsell and cross-sell Minor Hotels products
  • Ensure that all administration work is processed quickly and efficiently.

• Bachelor's degree in any related field
• At least five years experience in hotel sales and marketing
• Experience in luxury hotel brands
• Revenue management experience
• Ability to influence and persuade with excellent negotiation skills
• Strong sales and analytical knowledge

Join us and be a part of a team Mercure Garut City Center offers effortless access to business hubs, government offices, Ciplaz Garut shopping centre and top attractions like Tropikana Waterpark and Wonderzone Playground. With 160 stylish rooms and suites and four versatile meeting spaces, including two ballrooms accommodating up to 450 guests, Mercure Garut City Center is the ideal venue for weddings, conferences, and memorable occasions. Discover an authentic retreat that blends Garut’s cultural heritage with modern comfort. that values excellence, innovation, and hospitality!