Director of Rooms

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

Job Description:

• The DOR oversees the operations and performance of the front office and housekeeping departments including the front desk, concierge, bell service, Guest rooms, public area, laundry, and linen and uniform rooms. He/She leads the strategic planning for the rooms division to develop operational strategies and performance indicators as well as review operating procedures and service standards. He/She will be entrusted to grow revenue and maximise the financial performance of the rooms division. He/She will lead the division to maximise room occupancy, build and foster strong customer loyalty and retention.
• He/She will work towards achieving high levels of guest satisfaction through the consistent execution of both properties’ brand standards, operational leadership and hands-on interaction with guests and team members. He/She provides solutions and leads corrective measures on challenged areas and drives improvement initiatives. He/She is also responsible for knowledge management and operational risks management through compliance management, corporate governance and crisis management. This senior management role includes managing financial plans, forecasts and budgets as well as overseeing talent capability development and performance management for the rooms division.
• Analytical and articulate, he/she is able to make challenging decisions and communicate effectively to a diverse group of stakeholders. He/She possesses strong leadership skills to lead a big team and influence others towards achieving common goals. He/She has the ability to work under pressure in a fast-paced environment and is able to relate to guests and employees at all levels.

Other Position Requirements:

• Is responsible for consistency and coherence between different teams. Leveraging on team dynamics and creative in the deployment of resource to efficiently conduct the business.
• Ensures that all brand reference guidelines are correctly applied at all times.
• Ensures that guests’ requests are followed up and offers appropriate services of a high quality standard.
• Supervises the operations in both departments.
• Presents the Hotel Manager with a daily report on activities and events, and is involved in setting up marketplace policy.

Job Requirements:

• Minimum of 5 years hotel operational experience, Front Office and Housekeeping essential, 5 star luxury environment preferred.
• Strong operational background with experience in the implementation and management of brand standards
• Project professional image at all times through personal presentation/ interpersonal skills.
• Experience in the coaching and development of a professional management team.
• Sound revenue management experience
• Able to initiate contact and establish rapport easily.
• Efficient organization of time and work.
• Ability to influence others to achieve common goals.
• Appreciates and maintains an effective outlet for stress.
• Excellent numeracy, verbal and written communication skills.
• Has the ability and willingness to undertake further development.
• Works under pressure without negative impact.
• Develops and maintains co-operative working relationships.