Director of Rooms

Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña, El San Juan Beach Club, Meat Market, Riva and Chandelier Bar featuring a 7,000 Crystal Chandelier.

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

We are seeking a visionary and goal-oriented Director of Rooms to join our luxury resort in Puerto Rico. As a key member of our executive team, you will be responsible for overseeing all aspects of the Rooms Division, including Front Office, Housekeeping, and Guest Experience Management. This role offers an exciting opportunity to shape exceptional guest experiences in the iconic Fairmont El San Juan Hotel.

• Provide strategic leadership and direction for the Rooms Division, ensuring the highest standards of service and operational excellence
• Oversee and optimize front office operations, including reception, concierge, and bell/valet services
• Manage housekeeping functions to maintain impeccable cleanliness and presentation throughout the property
• Develop and implement innovative strategies to enhance guest satisfaction and drive positive reviews
• Analyze key performance metrics and financial data to make informed decisions and improve departmental efficiency
• Collaborate with other department heads to ensure seamless guest experiences across all touchpoints
• Lead, mentor, and develop a high-performing team, fostering a culture of excellence and continuous improvement
• Manage departmental budgets, control expenses, and optimize revenue generation
• Stay abreast of industry trends and local tourism developments to maintain the property's competitive edge
• Ensure compliance with all relevant health, safety, and security regulations

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum of 5 years of experience in Rooms Division management within luxury hotels or resorts
• Proven track record of improving guest satisfaction scores and operational efficiency
• Strong financial acumen with experience in budgeting, forecasting, and revenue management
• Excellent leadership and team management skills, with the ability to inspire and develop staff
• Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
• Proficiency in hotel management software
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making
• Fluency in English and Spanish; additional languages are a plus
• In-depth knowledge of luxury hospitality standards and best practices
• Familiarity with Puerto Rico tourism industry trends and local cultural norms
• Ability to work flexible hours, including weekends and holidays, as required
• Demonstrated commitment to delivering exceptional guest experiences and driving service excellence

All your information will be kept confidential according to EEO guidelines.