Director of Rooms

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Responsible for the leadership and management of all functions of the Rooms Division areas, in accordance with hotel standards.  Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

• Consistently offers professional, engaging and friendly service
• Demonstrate a commitment to Leadership, Guest Service excellence and our Brand Promise.
• Provide coaching and mentoring to Leaders and Colleagues alike, and create an environment that allows Leaders & Colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
• Lead by example.
• Responsible for the smooth and efficient operation of the Front Office (Front Desk, Royal Service, Concierge & Guest Services), Housekeeping, and Fairmont Gold.
• Establish and monitor effective goals and measurements for the Division through the utilization of the tools and resources with the Performance Management Program (PMP).
• Proactive and engage in recruitment, selection, training, mentoring and development of Leaders and Colleagues to ensure a pipeline of Rooms Division talent is ready for promotion within the Hotel and within the Company.
• Ensures brand (including Loyalty & LQA) and service standards are in place, maintained, embraced, audited, improved upon and celebrated.
• Review industry trends for new and innovative product and service opportunities.
• Ensures that Guest and Colleague concerns are resolved satisfactory in a professional and timely manner, and create an environment where there is a feeling of ownership by all departments when it comes to Guest & Colleague concerns.
• Customer Service Champion – lead all Rooms Division departments to monitor, engage, support and embrace Voice of the Guest & Social Media Guest Satisfaction daily, monthly & yearly results and rankings to ensure there is a consistent focus of continued improvement    
• Active participant and leader for all Rooms and public area Capital & Renovation projects.
• Actively involved in Health & Safety mandate throughout the division including policies and practices surrounding potential work place injuries.
• Active and continued focus to ensure revenue and inventory management practices are in place so as to maximize revenues and cost control.
• Utilizes labor management tools and execute on labor strategy.
• Responsible for Crisis management and Business Continuity Plans for the Division, and being an active member of hotel crisis management team.
• Development of annual & monthly Operational & Capital Budgets & Forecasts; expenses, staffing levels and productivity.
• Involved in the development and execution of the Hotel Strategic Plan.
• Effective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings /committees as required.
• Ensure representation of division on hotel environmental committee. Ensure environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented.
• Maintain excellent relationships with business partners and the community.
• Other duties & responsibilities as assigned

• Minimum of 5 years Rooms Management experience in luxury hotel required
• Previous experience in a senior leadership role an asset
• Proven ability to effectively lead, motivate, coach and develop your team
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities