Director of Revenue Management

We are looking for a Director of Revenue Management to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.  Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season.

The Director of Revenue Management is responsible for optimizing revenue and profit associated across the customer segments of transient, group and contract for the hotel. Recommends and maintains pricing, positioning, and management of inventory through systems and Ennismore established policies and procedures. Develops strategies to increase room and overall revenue for the resort, focusing on profitability with optimal channel and segment mix. Identifies future opportunities and effectively communicates with Sales, Marketing, & eCommerce. Responsible for developing the annual rooms revenue and business plan with Sales & Marketing team, and for achieving established KPIs.

What you'll do... 

• Maintains appropriate yield controls to optimize the hotel revenue from in all distribution channels with focus on direct channels
• Monitors and evaluate market demand trends, ensuring all rates are loaded and inventory maintenance is correct in all systems (IDeaS, OPERA and other related).
• Ensures accurate preparation and analysis of market segmentation reports, production reports, source contribution analysis, daily pick-up reports, and pace summaries.
• Coordinates various activities to further enhance revenue potential.
• Leads weekly revenue strategy/commercial  meetings.
• Refine strategies to increase RevPAR Index (RGI) and achieve Budget and Forecast goals for the property.
• Conducts quarterly (or as needed) audits to guarantee  strategy effectively  in all channels for optimal profitability.
• Motivates and develop Revenue Manager/Analyst skills.
• Ensure team is effectively managing all distribution channels (Brand.com. ALL.com, Call Center, OTA’s,  GDS, IDS, CRO).
• Works with Front Office and Operations to optimize upsells and sell out days.
• Lead the price positioning, and distribution for all market segments for the hotels with input from Area/Regional Director, or VP of RM.
• Provides recommendations to improve effectiveness of the revenue management process.
• Communicates Delano  brand initiatives, demand, and market analyses to hotel management and other stakeholders.
• Leads the annual budgeting and pricing process.
• Accountable for accurate forecasting to within +/- 3% for hotel.
• Complete other duties as assigned.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

What we're looking for...

• 4 (four) year college degree from an accredited institution; bachelor’s degree in hospitality management, Business Management, or similar discipline preferred.
• Minimum of 3 years of progressive revenue management experience in a full-service property; and with a proven track record of delivering market-leading results and innovative solutions.
• Must possess superior analytical and interpersonal skills; sound knowledge of the discipline of Revenue Management; in-depth knowledge of reservations, sales, and marketing, including the Global Distribution Network; working knowledge of hotel financial statements.
• Extensive knowledge of forecasting and interpreting/analyzing results to plan and conducting budgetary analysis.
• Extensive knowledge of sales skills, revenue management, recruiting, supervising, training, and motivating managers.
• Demonstrated ability to understand customer requirements and translating these into revenue solutions.
• Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Considerable skill in math and algebraic equations.
• Must be able to effectively communicate with all levels of an organization.
• Excellent writing and presentation skills in English.
• Must also be proficient in the use hotel PMS, CRS, RMS, and B.I. systems. Proficient in external B.I. Tools such as Demand360, Agency360, among others.
• Must be able to travel occasionally as required.
• You can turn any situation around into a positive experience for all, guests and team alike.
• You think big and encourage your team to believe.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• You exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• You get things done, independently and skilled at taking decisive action.

What’s in it for you…

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.

Delano is part of the Lifestyle Collective of Ennismore.  Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart.  Ennismore and Accor entered a joint venture in 2021, creating a new autonomous entity and the world’s fastest-growing lifestyle and leisure hospitality company.