Director of Operations

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• Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)
• Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
• Provide coaching; leadership development; and goal setting with hotel department heads
• Support the annual budgeting process and financial forecast for the operations departments.
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines.
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals.
• Gather and report financial information to the General Manager.
• Develop, recommend, implement and manage the operational department’s annual and long term goals.
• Conduct daily briefing with management on current key activities.
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations.
• Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary.
• Anticipate and address guest issues, establish proactive processes to promote guest satisfaction.
• Communicate in an effective and timely manner with General Manager on matters which requires attention.
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike.
• Has responsibility for the overall operations of the Hotel’s Rooms and Food & Beverage Divisions including the development and performance management of employees. Oversee the financial aspects of the different hotel areas, optimizing profits while ensuring the highest level of service quality is provided to hotel guests.  The Director of Operations also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.        
• Set, plan and direct the operational departments to achieve and overpass agreed goals of gross operating profit, Guest Satisfaction, Brand Consistency and Employee Engagement.
• Support the hotel’s annual budgeting process and adhere to Accor established guidelines.
• Assist in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the Brand established guidelines.
• Lead and guide their reporting and management teams in driving the hotel to achieve its performance goals.

Director of Operations for Mercure Abu Dhabi Downtown