Director of Operations

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Director of Operations
Be an ambassador of the brand and the property as Director of Operations, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results.

You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to position the property in the (luxury, premium, midscale, economy) marketplace.

You will be responsible for:

• Oversee and maintain all operational departments to ensure performance at the highest level of guest satisfaction and service excellence
• Serves as a strategic partner and adviser across departments, providing input and leadership in setting goals, executing our vision, and enacting changes that will better the business.
• Exceptional relationship-building skills (people like and respect you), and you make an effort to connect to all stakeholders, establishing and strengthening meaningful connections
• A thoughtful operator with an ability to manage both short and long-term financial objectives, adding value and managing outcomes through a balanced lens
• Maintain and champion the Auberge Resorts Collection Culture on property.
• Maintain knowledge of market trends, property systems, and standards.
• Promote and lead premium customer service standards
• Develop and deliver an annual business plan following guidelines and timelines.
• Provide monthly financial reports and ensure timely submissions from managers.
• Lead weekly forecast meetings and maintain financial transparency with the global team.
• Drive guest satisfaction by gathering feedback and implementing innovative solutions.
• Lead and develop managers to improve service, efficiency and workplace safety.
• Ensure compliance with policies, safety regulations, and workplace health standards.
• Build and maintain strong supplier relationships for quality and cost efficiency.
• Promote company values, fostering a positive and professional work environment.
• Lead crisis management efforts and maintain guest and team confidentiality.
• Recruit, train, and retain high-performing team members.

• Bachelor Degree or diploma in Hospitality and Tourism with a minimum of 5 years of relevant experience.
• Strong working knowledge of Microsoft Office.
• Strong knowledge of restaurant, lounge service and food production businesses.
• Proven cost management and business acumen for sound decision-making.
• Skilled in stakeholder management, negotiation and networking.
• Ability to coach, mentor and inspire high-performing teams.
• Strategic thinker with an entrepreneurial mindset and adaptability to change.
• Strong communication and interpersonal skills at all levels.
• Expertise in managing complex global operations.
• Embodies Accor values and Heartist culture.

You will live the brand by:
· Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
• Interacting in a positive way with all team members to ensure a luxury guest experience
• Fostering positive owner relations and maximizing performance