Director of Housekeeping

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home.
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community.
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Director of Housekeeping, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Treat each and every Guest as a unique individual.
• Anticipate Guests’ needs with thoughtful and personal touches.
• Resolve Guest problems and never saying “no” without offering an alternative.
• Be an ambassador for the Brand, Hotel, Community and Colleagues.
• Be guided by Fairmont core values; respect, integrity, teamwork and empowerment.
• Lead and coach the Housekeeping team towards achieving exceptional guest service and employee satisfaction results.
• Ensure that the property provides well-furnished and maintained guestrooms, public spaces, and employee areas. 
• Develop departmental policies and procedures by which the highest possible degree of cleanliness, maintenance, and aesthetic value is achieved.
• Organization of all areas of responsibility to ensure superior service standards are maintained at all times, while meting budgeted payroll expenses/costs.
• Ensure the effective utilization and productivity of all employees including staff planning, hiring, training and development, "stepping out of the box" where possible.
• Responsible for the development of all training programs within the Housekeeping department and ensure their proper implementation through the leadership team.
• Provide expense and capital expenditure recommendations and reports. This includes the annual Rooms Division profit plan submission.
• Prepare monthly reports on preventive housekeeping maintenance and analyses of loss/usage per occupied room on every major expenses category, including, but not limited to, labor, chemicals, guestroom supplies, linen, laundry and contract cleaning.
• The applicant is expected, through excellence in record keeping, professional purchasing and inventory controls, to forecast future expenditures, including any potential enhancements in the rooms, or public space areas.
• Make recommendations to the Hotel Manager for capital expenditure and special maintenance programs in all areas of the hotel.
• Participate and has extensive knowledge of Health and Safety initiatives. Constantly seeking out creative ways to improve service and increase business volumes.
• Develop and maintain close and effective working relationships with all supporting departments, particularly with the Laundry, Front Office Manager, Chief Engineer and Director of Food & Beverage.

• University degree or Hotel Management Diploma preferred
• A minimum of 5 years of successful experience in a Housekeeping leadership position with proven training, operating and team building skills. 
• Proficient in Excel, in particular creating spreadsheets and ability to create administrative processes through process mapping.
• Must be a highly effective leader, possessing a high degree of interpersonal skills, ambition, drive and determination.
• Familiar with managing within a Collective Bargaining Agreement.
• Excellent organizational, communication and interpersonal skills.
• Ability to motivate colleagues
• Good problem solver with the ability to think outside the box.
• Knowledge of Property Management System (Fidelio Opera or equivalent), Microsoft Office and Outlook are required.

Physical Aspects of Position (include but are not limited to):

• Walking, standing, bending, pushing and pulling anywhere from 2 – 6 hours a day 
• Does not lift weights exceeding 25 lbs
• May requires constant repetitive motion