- 全职
- 正式
- FAIRMONT
- 客房
__jobinformationwidget.freetext.LocationText__
Fairmont Orchid - Hawaii, Kohala Coast, United States
__jobinformationwidget.freetext.ExternalReference__
REF72467C
Director of Housekeeping
Region
Luxury & Lifestyle
Explore limitless possibilities, dreams, and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture, and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.
Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls, and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites, and the exclusive Fairmont Gold concierge floor.
Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center, and a 10-court tennis pavilion. Inspired by culture, well-being, and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.
What is in it for you:
- Premium preferred provider medical/drug/vision benefits at competitive prices.
- We put you first & value you with employer-paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
- We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
- Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
- Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences.
- We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
- We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
- Complimentary food & beverage on property
We are looking for a dynamic leader who is highly organized and capable of providing leadership, guidance and direction in achieving the hotel’s vision and mission. Reporting to the Director of Rooms, the Director of Housekeeping is responsible for the overall cleanliness, maintenance and overall care of the hotel to include but not limited to public areas, guest rooms and heart of the house. The Director of Housekeeping is also responsible for the overall performance of the department as it relates to corporate and local objectives.
What you will be doing:
- Manage strategic planning and implementation of processes for housekeeping
- Act as key player in hotel’s preventative maintenance program
- Support the team through employee recognition and celebrations
- See performance management through completion
- Maintain ownership awareness of the departmental operating budget
- Lead and coach the housekeeping team to deliver exceptional guest experiences and colleague satisfaction
- Foster positive interdepartmental relationships to create a seamless experience
- Ensure compliancy with department specific standards set by but not limited to Leading Quality Assurance, Fairmont Brand Standards, OSHA and LSOPs
- Ensure that all guest and colleague requests are handled in an efficient and professional manner
- Support company and hotel policies through active participation in EES, Health & Safety, RPS
- Create a safe working environment through best practices and enforcing policies
- Actively participate and ensure strong departmental representation in all hotel committees and activities
- Develop departmental goals and measurements resulting in guest, colleague, brand and ownership satisfaction
- Ongoing professional development, growth, and job satisfaction of all leaders and colleagues throughout the department
- Strong financial acumen as it relates to budget and labor management
- Actively participate in the recruitment and on-boarding of both permanent and temporary colleagues
- Ensure accuracy of monthly inventories in order to efficiently plan out supply orders
- Inspect all areas of the hotel and action concerns accordingly
- Make certain that all instruction given in site alerts and group resumes are successfully carried out
- Ensure that all guest concerns are resolved to full satisfaction
- Guarantee accuracy in payroll, including incentives and gratuities
Your experience and skills include:
- 5+ years’ experience in Housekeeping with a broad operational knowledge and a minimum 3 – 5 years in a senior leadership role is essential
- Capable of managing a multitude of tasks and colleagues professionally
- Proven ability to manage large teams in excess of 100 colleagues
- Experience with managing within a unionized environment
- Ability to analyze data and trends and create strategies for improvement
- Familiarity with OPERA (PMS), REX, and Birch Street
- Strong communication skills
Salary Range: $100K - $125K USD
Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#LI-KK2
#AlohaOrchid
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
相关职位
薪水
地点
Novotel Sydney Olympic Park, Sydney Olympic Park, Australia
Experience Level
Associate
工作时间安排
全职
Brands
NOVOTEL
工作类型
正式
Locations
Sydney Olympic Park
工作类别
客房
描述
As Assistant Manager you will be the operational heartbeat of our Front Office at Sydney Olympic Park, ensuring every guest feels genuinely welcomed, valued and cared for. Working closely with the Fro
参考
72fe2821-c8f3-41e2-a292-44105f6127c7
到期日
01/01/0001
薪水
地点
, Sydney, Australia
Experience Level
Entry Level
工作时间安排
兼职
Brands
ACCOR
工作类型
临时
Locations
Sydney
工作类别
客房
描述
We are seeking energetic and passionate Housekeeping Attendants to join our dedicated Housekeeping Team.In this role you will work within guest rooms, ensuring each room is kept clean, tidy and immacu
参考
06af1cbf-19df-4bbf-8365-382eb77710fa
到期日
01/01/0001
薪水
地点
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Mid-Senior Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Chicago
工作类别
Sales
描述
The Sales Manager is responsible for identifying, prospecting, and securing group rooms business. Liaise between multiple departments to turn moments into memories and make special happen to ensure we
参考
f9167d44-f12a-4ccd-a569-ea7e821b9e40
到期日
01/01/0001
薪水
地点
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Mid-Senior Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Chicago
工作类别
厨房
描述
Here’s what you’ll be doing:Your Role: Guiding Gastronomic ArtistryAs the Executive Chef at Toro, you’ll be the culinary maestro orchestrating a symphony of flavors and experiences for this hotly anti
参考
e0c19f83-0b4d-4cf2-a78a-c25fc1e21b71
到期日
01/01/0001
薪水
地点
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Associate
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Chicago
工作类别
人才与文化
描述
Job Responsibilities:Support the end-to-end recruitment process, including job postings, screening, interview coordination, and creating offer lettersAssist in coordinating the onboarding and orientat
参考
0dcc80d2-2a47-45e9-85fd-cad6b121d82f
到期日
01/01/0001
薪水
地点
Fairmont Château Laurier, Ottawa, Canada
Experience Level
Associate
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Ottawa
工作类别
客房
描述
Reporting to the Front Desk Manager and Guest Services Managers, responsibilities and essential job functions include but are not limited to the following: Provide outstanding service to our internal
参考
d682322c-b89c-4603-be6b-1b89234ee40b
到期日
01/01/0001
薪水
地点
Fairmont Sonoma Mission Inn & Spa, Sonoma, United States
Experience Level
Not Applicable
工作时间安排
兼职
Brands
FAIRMONT
工作类型
正式
Locations
Sonoma
工作类别
康乐
描述
What you will be doing: Reporting to the Assistant Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following:To perform in a variety of massage
参考
033f1094-27e5-4f6a-b76e-00a88ad735d8
到期日
01/01/0001
薪水
地点
Fairmont Sonoma Mission Inn & Spa, Sonoma, United States
Experience Level
Not Applicable
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Sonoma
工作类别
康乐
描述
What you will be doing: Reporting to the Assistant Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following:To perform in a variety of massage
参考
5c23d272-8307-49e5-b49d-31767a25f680
到期日
01/01/0001
薪水
地点
Fairmont Waterfront, Vancouver, Canada
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Vancouver
工作类别
客房
描述
Front Desk Agent - Full Time First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a mem
参考
4bfb4843-c76a-4321-903e-3cbcb866e1d0
到期日
01/01/0001
薪水
地点
Fairmont Sonoma Mission Inn & Spa, Sonoma, United States
Experience Level
Associate
工作时间安排
临时
Brands
FAIRMONT
工作类型
正式
Locations
Sonoma
工作类别
餐饮
描述
To be of service. Sell, deliver and account for products in the dining room in a manner consistent with the SMI standards. These tasks are to be handled in a friendly, courteous, helpful, timely and
参考
0e8dd6a6-a0fc-4576-b9f9-d4409cb950e4
到期日
01/01/0001