Director of Housekeeping

Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña, El San Juan Beach Club, Meat Market, and Chandelier Bar featuring a 7,000 Crystal Chandelier.

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

The Director of Housekeeping is responsible for leading the hotel’s housekeeping department, ensuring that all areas—including guest rooms, public spaces, and back-of-house—are maintained in immaculate condition and meet Fairmont’s highest standards of cleanliness and presentation. This key role directly contributes to the guest experience, ensuring a memorable, elegant, and flawlessly maintained stay.

The person in this role will be a proactive and detail-oriented leader capable of motivating, training, and supervising a diverse team, while fostering a culture of operational excellence, mutual respect, and genuine hospitality. Additionally, the Executive Housekeeper will work closely with other departments to deliver integrated and efficient service, ensuring all guest requests are handled promptly and professionally.

QUALIFICATION STANDARDS

EDUCATION & SKILLS

• College degree preferred with emphasis in Hospitality
• Ability to speak English and Spanish
• Proficiency in relevant software, including Microsoft Outlook, Microsoft Office, Opera, and property management systems (PMS).

EXPERIENCE

• Minimum of 5 years of relevant experience in the hotel industry, preferably in housekeeping management within luxury (5-star) hotels.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.