Director of Diplomatic Sales

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Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence

If creating special memories and being part of an exceptional guest experience appeals to you, perhaps you would be interested in joining the outstanding team of hospitality professionals at The Fairmont Washington, D.C., Georgetown.

Located in Washington's fashionable West End, The Fairmont Washington, D.C., Georgetown surrounds you with comfort and luxury. The Hotel offers spacious guestrooms, an outstanding food and beverage product, and a service culture that is unique and memorable.

Reporting To: Director of Sales

Position Summary:

We invite you to join the world of luxury hospitality at Fairmont Washington D.C., as our new Director of Diplomatic Sales. Reporting to the Director of Sales, the Director of Diplomatic Sales is responsible for the account development of foreign government business, delegations, and royal family travel, typically facilitated through their embassies in Washington, D.C., or through luxury travel agencies. This market will assist in maximizing room revenue, occupancy, average rate, and ancillary food and beverage revenues for the Hotel.

Responsibilities:

• Serve as the primary point of contact for The Fairmont Washington, D.C., Georgetown to all foreign embassies, consulates, governments, and royalty across all revenue points, including transient rooms, group rooms, and banquets.
• Exceed assigned revenue targets in designated markets.
• Research, identify, target, and solidify relationships with new and existing Embassy, foreign government, and VVIP travel agent accounts.
• Conduct weekly sales calls to Embassy contacts to uncover new business opportunities for the Hotel.
• Travel, which may be domestic or international, will be required to present the Hotel to foreign nation-based accounts and/or to attend trade shows and sales missions.
• Submit monthly sales highlights, industry intelligence, and account production reports to the Director of Sales.
• Participate in the development and implementation of the annual Marketing Plan as it pertains to Embassy and Delegation business, to achieve revenue goals. Prepare strategic plans as part of the Hotel's ongoing Marketing Plans to achieve a high level of Diplomatic segment penetration and increase RevPAR growth for the Hotel.
• Coordinate with the Hotel's operational departments the details and needs of Diplomatic groups and VIP guests. This may include coordination with external security services. Serve as the Diplomatic accounts' Event Manager, responsible for collecting rooming lists, payments, arrival/departure details, guest preferences, dining arrangements, and concierge services, along with being present for group/VIP arrivals and departures.
• Maintain the highest levels of confidentiality regarding all information pertaining to Diplomatic guests.
• Additional special projects as assigned by the Director of Sales and the Director of Sales & Marketing.

What is in it for you:

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities 

Rate of Pay: $90,000-$110,000

Qualifications:

• Bachelor's Degree from an accredited college or university. Liberal arts degrees are welcome and may be desirable for this role.
• Thorough knowledge and understanding of International Government Markets with three (3) years of experience in these market segments.
• Proficiency in one or more foreign languages is preferred, with priority given to languages spoken by key Embassy contacts in Washington, D.C.
• Professional sales and presentation skills.
• Proficiency in organizational planning, implementation, and the ability to successfully manage multiple projects simultaneously.
• Leadership and administrative ability.
• Professional attitude and appearance.
• Self-motivated, creative, confident, and highly energetic personality.
• Computer literacy, including proficiency in the Microsoft Office Suite.
• Proficiency in the Opera property management system preferred.
• Ability to maintain flexible hours including nights and weekends and be accessible to accounts that are working outside of the Eastern time zone.
• Must be legally authorized to work in the United States without sponsorship.

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Must be legally authorized to work in the United States without sponsorship.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.