Director – Guest Services 

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We are seeking a dynamic and experienced Director of Guest Services to join our hotel in Jaipur, India. As a key member of our leadership team, you will be responsible for overseeing all aspects of guest services, ensuring exceptional customer experiences, and driving operational excellence.

• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Lead and inspire a team of guest service professionals, fostering a culture of excellence.
• Ensure the smooth daily operations of the hotel by coordinating  effortlessly across key departments, including Front Office, Food & Beverage, Housekeeping and Engineering departments.
• Analyze guest feedback and implement improvements to service delivery.
• Collaborate with other department heads to ensure seamless guest experiences.
• Manage budgets and financial performance of the guest services division.
• Stay current with industry trends and implement innovative guest service initiatives.
• Ensure compliance with hotel standards, policies, and procedures.
• Handle high-profile guests and resolve complex guest issues.
• Represent the hotel at industry events and foster relationships with key stakeholders.

• Bachelor's degree in Hospitality Management, Business Administration, or related field; advanced degree or relevant certifications (e.g., Certified Hotel Administrator) preferred
• Minimum 7-10 years of experience in hospitality management, with a proven track record in guest services leadership roles
• Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
• Strong leadership and team management abilities, with a talent for motivating and developing staff
• Excellent problem-solving and decision-making skills, particularly in high-pressure situations
• Proficiency in hospitality management software and technologies
• Demonstrated financial acumen and experience in budget management
• In-depth knowledge of luxury hospitality operations, standards, and best practices
• Understanding of Indian hospitality market trends and cultural nuances
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• Fluency in English; knowledge of Hindi and/or other Indian languages will be an advantage

• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.