Credit Manager

The Fairmont Hanoi will open in the Vietnamese capital before year end of 2025, making it the first Fairmont brand in the country. The 241-room luxury hotel will take design inspiration from the art of lacquer with the traditional colours of Vietnam, the Indochinese style from the French colonial period, and draws motifs from Vietnam’s dynasties. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as two indoor and outdoor swimming pools, an extensive gym and an entire floor of wellness spa and bathhouse. For corporate and social groups, the Fairmont Hanoi will offer three ballrooms, the largest being a 1,100m2 grand ballroom as well as nine meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Hanoi is set to become the social epicentre of Hanoi!

Enforce and maintain credit and collection policies and procedures to maximize hotel profitability through reducing bad debt exposure and improving working capital

Responsibilities

• Ensure adherence to the hotel’s credit policy
• Reports directly to and communicates with the Director of Finance on all matters pertaining to credit and collection of guest and city ledger accounts
• Cooperates, coordinates and communicates with guests and other departments in matters concerning issuance of credit, follow up outstanding accounts and assisting with credit requirements
• Monitors the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements
• Reviews city ledger daily for correct postings of charges and take corrective action where necessary
• Monitor and pursue collection of overdue accounts
• Review bad debts listing monthly to prepare collectability analysis for monthly provision for doubtful debts
• Respond to and resolve account queries in conjunction with accounts receivable
• Assists in control and collection of outstanding guest and city ledger accounts
• Prepare management reports for month end analysis and provide documentation for credit meeting
• Review provision, write-offs and other adjustments immediately prior to month end
• Conduct monthly credit meeting with relevant team highlighting monthly performance, bad debts, staff accounts outstanding and discuss any accounts causing concern and follow up
• Assists in providing safe keeping, including proper storage and access, for all contracts, leases and other financial records
• Maintains professional and technical competence
• Assists in implementing and maintaining acceptable accounting practices and procedures as required by Accor policies and procedures, generally accepted accounting practices and as affected by local conditions
• Focus on minimizing the AR outstanding balance
• Ensuring prompt, accurate and efficient system for billing of current and aged accounts.
• Responsible for Ageing of Debtors and maintaining the same under control
• Manage Accounts Receivable and ensure all debtors’ accounts are reconciled regularly.
• Daily review of Accounts Receivable ledger and monitor incoming payment.
• Monitor AR ledger daily, If any discrepancies are found then remedial measures will be taken after coordinating with PMS provider
• Review the daily AR Aging report.
• Ensure the accuracy of all fees and credits for different accounts and that they are posted on time.
• Ensure timely credit recovery of all outstanding payments.
• Ensure compliance with Payment Card Industry (PCI) policies.
• Monitor Account Support for accurate and timely invoicing, processing credit card inquiries and charging refunds, invoicing FIT accounts, processing advance deposits and returns advance deposit.
• Ensure compliance with Payment Card Industry (PCI) policies.
• Assign AR numbers to approved accounts / Assign credit lines to approved accounts / Blacklist accounts as default accounts.
• Review the Customer Ledger Balance report daily and report discrepancies, ensuring check-in/check-out procedures are followed.
• Other special duties when assigned by the Director of Finance

Knowledge and Experience

• Bachelor Degree in Accounting / Finance or related field
• Minimum of 2-3 years of relevant experience in the hotel industry
• Strong working knowledge of Microsoft Excel, Microsoft Office and hotel systems such as SUN, Opera is a plus

Competencies

• Good interpersonal skills with ability to communicate with all levels of employees
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Good presentation and influencing skills

VIETNAMESE ONLY