Concierge Supervisor

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in Q2-2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

We are looking for a Concierge Supervisor to join the Mondrian team. 

The Concierge Supervisor will deliver exceptional service to both hotel guests and residents of the Mondrian Hotel and Residences. This role requires strong leadership skills, a passion for hospitality, and a commitment to providing personalised experiences that enhance satisfaction for all. The main duties of your role will include:

• Provide exceptional service to hotel guests and residents, anticipating their needs and offering tailored recommendations for local dining, entertainment, and activities. 
• Manage concierge services for the residences tower, ensuring that a la carte services such as dog walking, transportation transfers, and other personalized requests are delivered efficiently and to the highest standards.
• Address and resolve guest and owner inquiries or issues promptly, ensuring a positive experience and maintaining high service quality.
• Collaborate with various hotel departments, local businesses, and service providers to facilitate guest and owner requests and enhance service offerings.

• Previous experience in a concierge or guest service role
• Degree in hospitality management or related field is a plus. 
• Excellent problem-solving abilities and attention to detail. 
• Proficiency in hotel management software and Microsoft Office Suite. 
• Familiarity with local attractions, restaurants, and events; multilingual abilities are an asset. 
• Full Australian working rights are essential.

Mondrian Gold Coast is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.