- 全职
- 正式
- FAIRMONT
- 客房
__jobinformationwidget.freetext.LocationText__
Fairmont Kea Lani - Maui, Wailea-Makena, United States
__jobinformationwidget.freetext.ExternalReference__
REF52373U
Concierge (Full-time)
Region
Luxury & Lifestyle
Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.
From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!
What is in it for you:
- Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
- 401(k)
- One complimentary meal for all employees who work more than 6 hours per day
- Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
- Wellness Offerings
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Job Title: Concierge (Full-time)
Hourly Rate: $26.47
As a Concierge, you will be connecting guests to the best their destination hast to offer – whether it’s beaches, restaurants or cultural experiences. You will be an ambassador for exceptional service with a passion to continually exceed expectations and anticipate guest needs to ensure are guests feel valued.
What you will be doing:
- Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times
- Maintaining communication of up to date, accurate information between guests, staff, management and our partners on a daily basis
- Able to share information about the resort and activities, island activities, restaurants, and other information as it pertains to guests
- Developing and maintaining contacts and professional working relationships with counter parts in other Fairmont properties, the Maui community and hospitality service providers in our area
- Actively participate in monthly departmental sales promotions
- Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
- Focus attention on guest needs, remaining calm and courteous at all times
- Be knowledgeable of the island, our resort, resort venue menu and resort offerings in order to be our guests’ trusted guide
- Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings
Your experience and skills include:
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- 1-year experience in a fast paced luxury resort environment preferred
- Requires good communication skills, both verbal and written.
- Must be able to read and write to facilitate the communication process.
- Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
- Must possess basic computational ability.
- Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
- Knowledge of computerized Front Office systems with emphasis in Micros-Fidelio based programs (Opera) is an asset
- Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
- Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
相关职位
薪水
地点
Novotel Abu Dhabi Gate, Abu Dhabi, United Arab Emirates
Experience Level
Associate
工作时间安排
全职
Brands
NOVOTEL
工作类型
正式
Locations
Abu Dhabi
工作类别
客房
描述
Customer relations• Establish good working relationships with the guests and your colleagues. Professional techniques / Production • Ensure that the guest service is excellent so that he/
参考
40b9b816-f87f-4210-8b44-fe7753e1a4c0
到期日
01/01/0001
薪水
地点
Swissôtel The Bosphorus - Istanbul, İstanbul, Turkey
Experience Level
Entry Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Istanbul
工作类别
客房
描述
To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.To personally welcome guests and escort them to the elevator, outlets or other public
参考
187c5512-24e8-4bd0-816a-70e59e69f230
到期日
01/01/0001
薪水
地点
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
Experience Level
Mid-Senior Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Cape Town
工作类别
客房
描述
Scope of Position:Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts, is as important as turning moments into memories for our guests. The standards and values you model
参考
1a434a97-2b35-4644-a092-4f5b445e4702
到期日
01/01/0001
薪水
地点
Rixos Premium Saadiyat Island, Abu Dhabi, United Arab Emirates
Experience Level
Mid-Senior Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Abu Dhabi
工作类别
客房
描述
Directs and co ordinates various services related to the shift operations as required.Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.Assures safe
参考
44af3dee-0c3c-4651-8283-eaee76da3d65
到期日
01/01/0001
薪水
地点
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Executive
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Maldives
工作类别
客房
描述
Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issuesCheck that all Front Office employees report to
参考
fc748317-87e6-4904-ac19-dbd4c5fbc973
到期日
01/01/0001
薪水
地点
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Executive
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Maldives
工作类别
餐饮
描述
Conduct departmental daily briefings to ensure that all pertinent information is well received by team membersSupervise team members to ensure that all tasks assigned/required in the outlet are carrie
参考
4a1a4d5d-ca5c-414b-82f7-717de25038af
到期日
01/01/0001
薪水
地点
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Director
工作时间安排
全职
Brands
SOFITEL
工作类型
正式
Locations
Riyadh
工作类别
餐饮
描述
The main purpose of this role is to plan and direct all processes of the Conference Centre & Hotel meeting facilities to ensure luxury service is provided and revenue target is achieved while maintain
参考
370cfdee-8551-412e-8000-be0fb6e816e1
到期日
01/01/0001
薪水
地点
Mövenpick Resort Waverly Phu Quoc, Phu Quoc, Vietnam
Experience Level
Director
工作时间安排
全职
Brands
MOVENPICK
工作类型
正式
Locations
Phu Quoc
工作类别
人才与文化
描述
Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan Conduct annual training needs analysis and coord
参考
2d457a95-74c1-452a-a101-c25cbefd45f5
到期日
01/01/0001
薪水
地点
Grand Mercure Dubai City, Dubai, United Arab Emirates
Experience Level
Director
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Dubai
工作类别
市场销售
描述
Key Job ResponsibilitiesMARKETING PLANNINGDevelopment of the Hotel Sales & Marketing Sales PlanPreparation of the Hotel’s Budget and Goals programIdentify sources of business in all market segments an
参考
a71166c8-a3c7-412d-8e04-7ad7b8783506
到期日
01/01/0001
薪水
地点
Novotel Chennai Chamiers Road, Chennai, India
Experience Level
Entry Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Chennai
工作类别
餐饮
描述
Main Duties:AdministrationTo maintain the daily log book.To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.To maintain
参考
0d6d392a-aaab-4abd-9fc8-4ccf3dd2d932
到期日
01/01/0001